WHO IS AUTOBACS1?

Who is AUTOBACS1?

We specialize in aftermarket automotive parts & accessories such as, performance upgrades, EL Nite Glow gauges, lighting products & accessories. We are sourcing our products directly from our qualified manufacturers all over the world and we are striving to provide the best quality products & services at the lowest cost. Everything on our auction is BRAND NEW & UNUSED, unless noted otherwise. All products we are offering are designed and manufactured for US Spec. vehicles, although some of the products can be used on ROW (rest of the world) models vehicle.

Our business days is defined as Monday through Friday excluding holidays and weekends. Payments & emails received during the weekends & holidays will be processed on the next business day. Our business hours are Monday-Friday from 10:30am-5:30 Pacific Standard Time.

If you're new to eBay auctions, welcome! We'll here to make this an enjoyable experience. Since there are a lot of parts to a transaction, please read this page to answer your concerns. It's part FAQ (frequently asked questions), part customer service related information, and part terms & conditions agreement.

Most sellers won't tell you their "policy" until after a problem. We lay our cards on the table right here. We cover the following topics:

• Feedbacks
• What can we do to make this a good experience?
• Common Questions on Products
• Shipping & Handling
• Shipping Problems & Backorders
• International Shipping
• Payment & Terms
• Other items
• Warranty/Return Policy
• Explanation of Negative Feedback

It's long, but if you have the time and want to learn more, read on. If something isn't answered here, you can email us for further detail.

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Basics to make shopping on eBay a good experience?

• Plain simple! Ask questions when you are not sure. Don't bid on something & later find out you are expected something else. For the most part, we try to describe the item and photograph them to the best of our ability, but from time-to-time, there may be a mix-up, typo or human error. If a picture and description don't match up (and the auction doesn't note the discrepancy), please let us know. We will make every effort to correct it.
• Be responsible! Only bid if you are going to complete this. We've heard every reason for not paying. We don't accept reasons ranging from the coincidental car accidents on the day of, day before, or day after the auction ended, a person bid on too many of the same item, bid on the wrong item/color, bid an amount they couldn't pay, bid for a friend and the friend no longer wants it, etc. We expect everybody that's bidding understand that eBay bidding *is* a contract. You are responsible for your account and the bids you make. If you win, you must pay. Changing your mind isn't an option or excuse. We make commitments to what we sell, so a bidder should commit to what he bid on. Even if you are new to eBay, it does not mean you can ignore the auction you won, you are legally liable for the commitment you made.
• When checking on something, please reference the description and or auction #. It saves both of us time since many items are similar, and we can't necessarily answer a question on the auction about "clear lights" since the question isn't specific enough.
• When emailing us about winning an auction or checking on the status of an order, if you are writing from a different email address than the one you bid with or you don't sign your full name, we are clueless to who are. Don't despair and become frustrated. More information is better than less.
• Please reference the auction # and your email you are using to bid on eBay so we may provide you with a more timely answer. If we get something we can't figure out, we'll write you to clarify. We deal with a lot of emails and can't necessarily place a name to an email right away.
• When mailing in payments, please write the auction #, your name, shipping address, your phone #, and the description of the item. We are processing hundreds of orders everyday and we have no way to trace your order with just a few information you gave us with your payment. Please do not leave us negative feedback when we have no way getting a hold of you. We don't like to sit on orders. We know everyone is excited to receive their orders and we don't want it to sit here. Help us & help yourself!
• Absolutely no personal check or company check as it will be returned and your order will be delay. Money order & cashier check in US funds from anywhere in the world as long as we can withdraw the money from a US bank. A $5 surcharge is required if you are paying your auction with an international money order in US funds as we will be charged $5 by our bank.
• For your protection, orders paid by credit card could only be shipped to the billing address on the card. We can only accept authorization to charge the card by the person whose name is appeared on the card. We reserve the rights to not accepting any credit card payment without prior notice.
• End auction notice/invoice/instruction to pay is usually sent out automatically within 24 hours after the auction has ended. If you do not receive any payment instruction after 24 hours post auction ended, please feel free to call us or email us and we will guide you through the payment process.

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Common Questions on our Products

• Clear Lights
  All clear corners, bumper lights & side marker lights come in pairs or sets (whichever is applicable), unless noted otherwise. Head lights & tail lights will either come in 2 or 4 piece sets (whichever is applicable). Most of the clear lights use factory bulbs thus no bulbs will be included in the lights we sold in the auction, although you might get  bulbs with some of the clear lights, see it as a bonus, we are not guarantee you will receive the bulbs if you order the same item again. All clear lights are produced by OEM approved manufacturers and all lights are made to be a direct replacement to your factory units without modifications. Replacing the clear lights should be straight forward, but for the first timer, you may need some help, a hint will be most vehicle's owner's manual that shows you how to replace the light bulbs and most of the time it will shows you how to take out your factory lights assembly. Most of the lights are tight fitted in your vehicle if the lights have never been removed from the vehicle, remove it carefully as you might crack the light housing or scratch your factory paint if you over do it. All the lights are shipped & packed with sufficient cushioning materials, if the lights come in broken, inspect the package upon receipt and notify us promptly to file a claim with the carrier.
  
• EL Nite Glow Gauges
  The EL Nite Glow gauges are overlays, which means they go on top of your existing gauges. The EL Nite Glow gauges come with a general/generic instructions and if you need extra help, take it to a professional installer. The majority of the customers have been able to do it themselves, so it's really not that hard, but we aren't assuming any liabilities if you break something. Our customer service reps are happy to answer your questions, however, they are not trained to be a technical support on installation. EL Nite Glow gauges that were damaged due to mishandling or incorrect installation or alternation are non-returnable. Our gauges only come in one kind of packaging, although the packaging may illustrate a different type of EL Nite Glow than the one you ordered, you should ignore what the packaging shows and check for the actual gauges inside. Regular/6 color EL Nite Glow gauges are printed in BLACK/RED fonts on white gauge face, while euro reverse/G2 reverse gauges are printed in BLUE/RED fonts on white gauge face. If you are unsure about the type of gauges you received, email us and our service reps can help you to make sure you got what you've ordered! The gauges we offered are only for US Spec. vehicles and we do not stock any other countries' vehicle gauges, i.e. Canada, if you see what you like and you are willing to read the gauges in miles not kilometers, go bid on it, but one thing you have to be sure, we are not guarantee on the fitment.
  
• Intakes
  All intakes are designed as a factory replacement unit and most intake requires the removal of your factory intake piping, air box and the vacuum hoses. No installation instruction will be provided with our intake kit as the installation is straight forward and if you need help on getting the intake in your engine bay, consult a local speed shop for help. Intakes could be a filter with an aluminum pipe or just a filter with an air flow meter adapter (sometime it is built in with the filter) depending on application and it is listed on the auction you won.
  
• Strut Tower Bars
  Strut tower bars are supplement to your factory suspensions, most of the strut bars could be installed without modifications to your vehicle, however, some of the strut tower bars may need to modify to fit, for example, VW Golf/Jetta, requires drilling on the strut tower to mount the bar. No installation instruction will be provided with out strut tower bar as the installation is straight forward (just sit on top of the strut towers on both side) and if you need help on getting the strut bar installed, consult a local speed shop for help. Color of strut bars may vary depends on shipment.Never move the vehicle while you have the strut tower bolts loosen and it may change the alignment setting or it may damage your vehicle's suspension.

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Shipping & Handling

U.S. Residents
Products shipped domestically are either shipped fedex ground, USPS (US Mail) Priority Serivce or equivalent service at our discretion, USPS would be the preferred shipping method to Alaska, Hawaii, military bases & PO Boxes and other US Territories (like PR, GU). Shipping insurance is optional to customers.

Handling is incorporated into the cost of shipping. For all will call (pick up) orders, a handling fee equal to 75% of the domestic ground shipping rate as listed on that specific product's auction, or $5 minimum will be charged on each item picked up regardless of size & quantity. If you have any concerns on pick up fees, please contact our customer service reps for details.

Shipments leave our warehouse between 1-4 business days from receipt of payment. In rare circumstances, we can expedite shipments for an extra handling cost, but we will let you know if what you want done can be done within reason. We almost never ship overnight in the same day since it doesn't give us enough time to pack & process your order. In addition, we have to verify orders for fraud since most criminals prefer overnight shipping.

Time in transit refer to the estimated time needed to deliver your package after the shipment left our facility.
Fedex: 1 to 6 business days, Southern California Local (1 day) to Miami, FL (6 days)
USPS: 2-3 business days (as stated by USPS) anywhere within the lower 48 states, customers should expect a longer delivery time for shipment going to AK, HI, PR, GU, US V.I., etc.

Refused or undeliverable shipments are not grounds for a refund. If a shipment was returned, it will be held until a $10 handling fee and funds to cover re-shipping are secured. Please use an address where someone will be available to accept shipment to minimize problems. If an address change occurs during a Fedex shipment, through no fault on our side, we expect you will honor a $5 charge (charged to us by Fedex).

We will provide a delivery confirmation number (USPS) or tracking number (Fedex) for shipments upon request. Requests can be made via email 4 business days after payment (if paid by credit card) and 10 business days if payment is mailed in. We process all shipments in a timely manner and your order could be on your hands even before the tracking information is available to you. Please be patient, we do not want your order to sit here, we would like to deliver the goods to you ASAP as prompt deliver of orders mostly result in a positive feedback and repeat customers. Fedex shipment can be traced on fedex.com; USPS shipment can be traced on USPS.com

Combine shipment usual rule of thumb is that multiple small items can be sent together. One small and one big item might be able to be sent together. Two big items will ship separately. For example, if you win a tail light and a headlight, these will ship separately. This is done for safety reasons (so that the items won't break each other) and for economy reasons (the box will often be oversized and cost more then 2 items going by themselves). Small items, like gauges, small bumper or corner lights, etc. can ship together. If you are unsure, please email us with the items you intend to buy to see how it can be shipped and how you can save more money when multiple items were purchased at the same time. We cannot ship items together if all payments are not received together.

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Shipping Problems & Back Orders

Since circumstances can exist to delay a shipment, we created a section for specific issues.

• Once the shipment leaves our warehouse, the customer is responsible for arrival of shipment. If the carrier leaves the package at the door and it is lost or stolen, there's nothing we can do about it. If you wish to have the package sent as a "restricted delivery" where a signature is required, please inform us so we can specify that when we mail it. There is an additional cost imposed by the carrier for this service (usually $2-$3). Fedex at their option, can leave a package at the door and it is considered delivered & we consider it delivered as well. The instances of a lost/stolen package has been so low, that it usually isn't a problem, but we feel we should inform you to disclaim our liability in case your neighborhood/building has a problem with this.
• If an order becomes lost in transit, we will file the appropriate forms to get a refund. Once we know we will be paid, we will ship another product. We can't ship before then as sometimes the package mysteriously arrives to you and we end up sending you two shipments and the carrier won't reimburse us. You agree NOT to leave us negative feedback if such an condition exists. It's beyond our control. Mail order has inherent risks & circumstances. You could always pay high retail prices at a local shop, but most people don't want to do that, so it's a trade off.
• We make every effort to keep adequate inventory of the items we offer at all times, although item is good in stock when the auction is posted, if a back order condition exists, we will relay to you our best estimate given to us by our vendors. It is subject to change. If this happens and if it will take longer than the 30 days  to receive your product after we received your money, you will have an option to cancel & get a refund if you have paid. The auction then becomes null & void and we expect neither party to leave negative feedbacks. You can alternately decide to trade the product for something of equal worth or the pay the difference of something more expensive.
• If for some reason we sent you more than one shipment in error, you agree to send it back to us at our cost.
• Due to the manufacturing process and high demand, many aftermarket products are shipped as soon as they are being made and often do not sit around long enough for the lens epoxy to dry completely. This may cause the lens to get gaps during shipping which may cause water leaks or fogging. You should inspect the seal in between the lens and body of the lamp before installation and reseal it if needed. We will NOT warranty lamps due to outer lens water leaks under any circumstance unless reported within 5 days of receipt. If the body of the lamp leaks through a non air vent hole, that will be warranted under manufacturers defect.

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International Shipping

International orders
Please call or email us for shipping options and costs prior to placing a bid on the auction you want. All customs or duties are the responsibility of the buyer/consignee. Shipments to Canada can either go Fedex or USPS. Note that there may be a brokerage fee on top of taxes with Fedex. USPS doesn't charge a brokerage fee, but there are taxes. Express mail (EMS) does have the added advantage of getting their in sooner & no brokerage fee. Shipments outside the US (except Canada) are usually shipped Fedex economy post with insurance and tracking #. Fedex is in the $100+ range to ship anything anywhere outside the US & Canada. We are unable to supply a tracking number with a USPS surface or air mail shipment as USPS doesn't have tracking services for international parcel other than Express mail. We will ONLY ship US Mail ground if you release us from any responsibility for losses or damage. Since we can't trace it, we can't be responsible for it.

If an order was lost in transit with EMS, we will initiate a trace with the US post office, it can take 30-45 days. We will not send a replacement product until we got reimbursed by USPS. We apologize in advance, but we encumber a risk selling internationally and as a buyer, if you elect to get less expensive shipping, this is a known factor. You agree to NOT leave us negative feedback if this condition exists as It's beyond our control. It doesn't happen often, but it happens. Once we mailed the product, it can take anywhere from 7-15+ days via airmail service to reach you. Sometimes your shipment is stuck at customs for some reason. You should check with the carrier to trace the shipment down. We have no way to assist you to make the shipment cleared sooner from the custom.

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Payment & Terms

U.S. Residents

• CREDIT CARD - We accept VISA, MasterCard, American Express & Discover card by phone. Just call us during our normal business hours after your auction has ended and our customer service reps will be glad to take your credit card information over the phone. All information you provide to us will be straightly used on processing your order and such information will not be shared or sold to anybody. We will not use your information other than needed to complete your order. We may use your information internally for marketing purposes.
• ONLINE PAYMENT - We accept PAYPAL payment with CONFIRMED address and we ship orders to the CONFIRMED address only. You can use your credit card or checks to pay the auction on eBAY checkout or via www.paypal.com
.
• CHECKS - We also accept cashier's checks or money orders. Please allow 10 business days for a check or money order to be mailed in. If you don't want to wait, please select an alternate method of payment. Orders paid by this method will be processed within 2-4 business days after the payment has been received.
• Any other payment methods not listed above are not accepted. There is no exception!

International Customers

• We take credit card (accepted cards listed above) from most of the international customers, we reserve the rights to refuse any credit card payment without prior notice.
• ONLINE PAYMENT - We accept PAYPAL payment with CONFIRMED address and we ship orders to the CONFIRMED address only. You can use your credit card or checks to pay the auction on eBAY checkout or via www.paypal.com
.
• Cashier Checks & international Money Orders are accepted only if the total was paid in US funds and the check can be withdrawn in any US bank. Please include $5 in your total payment (on top of what owe) for us to process your payment, this is a surcharge from our bank.
  

  
  Bidding
  

  • We expect that all bids placed will be honored as your expect we will ship all paid auctions. It's really unfair to other bidders and the auction process when bidders don't fulfill their bids. So, place a bid on the auction ONLY if you are serious to complete the transaction.
  • Please do not retract bids once placed. Reasons of bidding too high, bidding on multiple auctions for the same item, or manipulation of the price by bidding & retracting is against eBay rules and we will, at our discretion, nullify the auction and report any disreputable actions.
  • If a bid is retracted 2-3 hours before the auction, we will at our option honor the auction for the 2nd highest bidder (who now becomes the 1st highest bidder). We do this because, either intentionally or not, this is a price manipulation and other bidders are not given ample time to review the item and bid accordingly had their been more time in the auction. We feel that no person has any reason to retract a bid, with a valid reason, an hour or minutes before the close of auction.
  • If the above event happens, and if you are the 2nd highest bidder that now becomes the 1st highest bidder, we will discuss with you options. We don't want you to pay for 2 items (either from us or someone else) when you reasonably felt that you were not going to win and bid on another auction and won. Fair is fair, so we'll play fair.

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  Warranty/Return Policy

  Our goal is to provide a wide selection of import performance products at low prices. In doing so, we adhere to the following terms and conditions.
  
  ALL PARTS SOLD BY AUTOBACS1 ARE SOLD "AS IS", THE ONLY WARRANTIES APPLYING TO THESE PARTS ARE THOSE THAT MAY BE OFFERED BY THE MANUFACTURER AS LIMITED WARRANTIES. NOT ALL PARTS WILL FIT PERFECT OR PERFORM AS DESIRED. THIS IS THE NATURE OF AFTERMARKET ACCESSORIES AND PARTS. AUTOBACS1 HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NEITHER ASSUMES, NOR AUTHORIZES ANY OTHER PERSON(S) TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF THESE PARTS. THE BUYER SHALL NOT BE ENTITLED TO RECOVER FROM AUTOBACS1 OR ITS AFFLIATES ANY CONSEQUENTIAL DAMAGES, DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT, LOSS OF INCOME, OR ANY OTHER INCIDENTAL DAMAGES. PARTS ARE AFTERMARKET AND ARE INTENDED FOR OFF ROAD USE ONLY. PLEASE CHECK YOUR LOCAL LAWS AND RESEARCH THE PARTS YOU WISH TO PURCHASE TO INSURE THEY ARE THE CORRECT ITEMS YOU WANT TO PURCHASE.
  
  We offer only exchanges in the event of defective items. Please retain your original parts and original packaging in the event you need to exchange the part for defect reasons. We must receive the product back to us FIRST before sending out a replacement. We can not cross ship products as we need to inspect the "defective" product first. Defective items may be returned for replacement subject to the above BOLD lettering within 30 days and following restrictions:
  1.  All products must be returned in original condition including packaging, documentation, warranty cards, instructions, and hardware.
  2.  Products can not be installed or otherwise show signs of wear or modification. The product can not be damaged during installation. The exception is if the product manifested it's defect shortly after installation and there was no way of telling until you drove around with it (see point #8 for further restrictions).
  3.  Please read the labels on the boxes when you receive the product. Returning a product that you later found to be the wrong one shipped after you tried installing it is not grounds for a return. You don't try on clothes without looking at the size, so read the labels to ensure they are what you ordered. If not, you must notify us within 5 days of receipt so we can rectify the situation.
  4.  No cancellations, returns or exchanges are permitted on special order items, custom order items, and electronic products unless it is defects upon arrival.
  5.  All returns must be shipped freight prepaid. Return shipping is not refundable. We will refuse an COD shipments to us.
  6.  Any returns found to be non-defective are subject to a handling fee of $10 and and all non-product related fees (shipping, transaction costs, and insurance) are not
  refundable. If you want your item back, you'll need to pay all shipping and handling costs back to you. No exception.
  7.  Some products may differ in the pictures slightly due to lighting conditions, angle of picture, or use of alternate manufacturers. This is usually not an issue except for gauges, which can vary in font, mph, or tachometer settings (see 'common questions' section). You are agreeing to this term by conducting the transaction. If you have a question about this, please let us know.
  8.  Any products returned to us that our not our own is an act of malice and fraud. Some items (and eventually all) contain hidden security identifiers which must be intact when we receive the product. We will not replace or return the product if it is being passed off as one of our own or does not contain the marking (no we won't tell you where and what it is as it doesn't affect the products appearance or function). We will report such actions to eBay, the postal service (for mail fraud), and any applicable local law enforcement. We will not tolerate fraud of any kind.
  9.  If we can not get you a suitable replacement within 4 weeks, we will refund your money less shipping costs.

  All products returned to AUTOBACS1 must have a Returned Merchandise Authorization (RMA) issued by AUTOBACS1. The RMA is valid for 7 days from the date of issuance. Please contact us by phone or email to request an RMA number and return instructions. All damaged or defected items MUST report to us within 7 days after the package is delivered. No exception.

  In the event we shipped you the wrong product at our fault, we will replace the product after it has been shipped back to us. It doesn't happen too often, but we'll mention it here so you know that we'll fix the error. We will only ship back once we receive the product and can inspect it to make sure everything is in order.

  Euro Clear Lighting is produced for Off-road or Show purpose only. Euro Clear lighting is neither "DOT" nor "SAE" approval. User must follow the direction given and any misuse of the Euro Clear Lighting products is at his or her own risk. We will not be held responsible for using the euro clear lighting products other than specified above.

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  Feedbacks

  Please email us letting us know you receive the item. We like to give positive feedback and appreciate the same from customers. We do not leave feedback immediately after a payment is received as that is only part of the transaction. How the buyer treats us, having reasonable expectations, and contacting us about problems or issues can not be seen until after the transaction concludes. The transaction is complete once the buyer has received their merchandise and is satisfied with it. Leaving negative feedback as a means of resolving any problem will not help the problem or bring it closer to resolution. In addition, this is a violation of eBay policy. Buyer and seller must contact each other FIRST before leaving feedback. We do leave feedback for feedback left to us within 72 hours. If you have further questions about this policy, please email us.

  We usually reply most emails within 24-48 hours, if you didn't receive a reply as soon as you would have liked, instead of email us again to jam up our email accounts, please feel free to call us during our normal business hours at the number we have listed with eBAY member's info, we won't be offended. To resolve any type of miscommunication or problem, we rather use the good old telephone.

  Moreover, we like good feedbacks so we work to the best of our ability to "get things right." Before leaving a feedback a negative feedback, talk to us first (on the phone preferably).

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  Why the negative feedbacks?

  Glad you asked. This is a highly charged issue in eBay forums and we'll interject some experience and commentary here. You may not agree and that's okay. If you haven't read some of eBay's information regarding why you leave feedback and what circumstances require negative feedback, we'll give you a crash course. Feedback is intended to help buyers and sellers learned the reputability of that person in whatever side of the transaction they are engaged in. Good feedback is fairly self explanatory. You're happy, you leave a good feedback. Maybe the transaction didn't come off exact as planned, but each side was attentive to the goal, so a positive feedback is still left. When is negative feedback an option? For a seller, when the bidder doesn't contact the seller or refuses to pay. For a buyer, when the seller doesn't contact the bidder or refuses to sell the item. Issues of payment fraud, bounced checks, and products that aren't as advertised meet this criteria. Speaking in general terms, we suggest, as a matter of practice, that the buyer and seller should contact each other about their concerns and work it out. As an example, we've had people bounce checks on us, but immediately rectify it and pay the bounce fees or maybe forget to send payment, but let us know what's going on and pay it at the earliest time. No one else ever learns this happened and they still get a good feedback (p.s. don't take this as a hint to do this as it's highly inconvenient) . We aren't out to get people and don't leave it unless we feel all channels have been met. We are all too willing to make amends on something that went awry. Is this deserving of negative feedback? We don't think so, but some buyers feel emotionally attached to the transaction and feel the need to assert their eBay powers. What does this accomplish? Nothing. So the buyer gets one too since we felt they didn't work it out.. It's like two people breaking each other's noses. So, now you both have broken noses. What good is that? Plus it lasts on your record forever.

  Negative feedbacks are a part of life as some people will never be pleased or we cannot be everything for everyone.

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  If you have further questions on our product, pricing, or polices, please email at autobacs1@hotmail.com

  Copyright© 2004 AUTOBACS1.  All rights reserved.

  
  
  
  

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