|
Shipping
How soon after payment is received will I get my item?
It will take us about 2-3 business days to ship your item after payment is received although it may take little longer during busy time of the year.
How do you ship your item?
All of out items are shipped by second day FedEx. All of our packages are professionally packed and fully insured.
What are the prices for your shipping services?
We charge 25 dollars for 2nd day air FedEx service.
Do you offer expedited shipping? What are the fees?
We offer an overnight shipping service which will cost you 35 dollars. Please note that 35 dollars expedite shipping will not speed up the process preparing the order. If you interested in faster processing of your order please call us at (212)704 0002.
What factors can delay order delivery?
Resize, customization of an item for you, holidays.
Does delivery requires signature?
All of our packages require signature on delivery so if you don’t think you can be home to sign for it please contact us so we can send the package to a different location
What are the prices and delivery estimates for international buyers?
To Canada 30 dollars. Transit time about 2 business days
To Europe 75 dollars Transit Time 3-4 business days.
To Asia and Australia -95 dollars Transit Time 5-7 business days
If you need a rate to your country please email us to A101jewelers@yahoo.com
Will I be emailed a tracking number when my order ships?
A FedEx tracking number will be emailed to you as soon as the package it picked up by the courier.
What is your return policy?
We offer hassle free 100% money back guarantee policy. If for any reason you are not satisfied with the item you have received please call us at (212)704 0002 within 7 days after an item was received by you so we can provide you with a RMA number to send the item back. Please be sure to contact us within 7 days after an item was received by you to get a full refund unless other arrangements between you and nycjewelers are made. Please not that shipping fees, expedite service fees and resizing fees are not refundable.
How long do I have to send the item back?
Once you receive the RMA number we would appreciate if you could send the item back to us within 48 hours.
Can I return an item after 7 days return period?
Yes you can return an item after 7 days return period but 15% restocking fees will apply. Please call us at (212)704 0002 for more information.
How fast will I receive my refund?
A refund will be issued within 2 business days after an item was received and inspected.
How my money will be refunded?
Your payment will be refunded in the same way they were received. Payments received by money wire will be refunded by company’s check.
<Back to top> |