Returns and Refunds

Your complete satisfaction is our goal. We guarantee that your item will arrive as described. Older watches have character and may also be very fragile. On rare occasion a rough shipping trip may cause a watch to arrive not operating properly. Simply return it and we will repair it for you free of charge, but first call for return authorization number.

WE ARE OFFERING FREE SHIPPING IN USA. INTERNATIONAL BUYERS ARE RESPONSIBLE FOR THE SHIPPING AND RELATED COST.

ATTENTION!
WE ABSOLUTELY NOT RESPONSIBLE FOR DELIVERY DELAYS CAUSE BY DELIVERY COMPANIES OR CUSTOMS. IF YOUR ITEM DID NOT ARRIVED AS EXPECTED, PLEASE CHECK WITH YOUR LOCAL OFFICE WITH SHIPPING INFORMATION WE PROVIDE

International Buyers: All International items are insured for full or limited to a local rules amount against theft, damage or loss. We have extensive expertise in shipping high value watches to our International customers using ONLY fully insured FedEx. *PLEASE NOTE* International customers are responsible for all duties and taxes for there country. WE only ship watches or jewelry, items totally legal for all import/export rules, therefore we will not be held responsible for a local customs delays or actions, including seized item.

Italian buyers! Be aware that we will not be responsible for items shipped to Italy due to a high volume of theft and unreasonable customs delays.

MAKE SURE YOU ARE BIDDING ON THE ITEM YOU INTEND TO KEEP!
FULL REFUND IS AVAILABLE ONLY IF YOUR ITEM IS MATERIALLY DIFFERENT FROM THE DESCRIPTION. ITEM RETURNED AS A BUYERS REMORSE WILL BE CALCULATED LESS ACTUAL SHIPPING COST AND LESS 10% RESTOCKING FEE. WATCHES ARRIVING IN NOT WORKING CONDITION WILL BE REPAIRED AND SENT BACK TO YOU.
If the item is not as described, please notify us within THREE days after you receive it and we will issue a return authorization. PLEASE DO NOT SEND YOUR ITEM BACK WITHOUT AUTHORIZATION! A refund will be issued in the same method that was used for the payment only after we receive the item back.
The item must be return in the same conditions. Damage that may cause during shipping, a human error or abuse will not be accepted.

Limited Time Watch Warranty

Most of our watch auctions offer a limited time warranty, which covers the watch movement for the time period stated and excludes: watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch limitations. All shipping and handling costs in connection with warranty service are the responsibility of the customer. This warranty is valid only at Stromberg Time. Repair performed by someone other than Stromberg Time or any other evidence that the watch has been opened or tampered with will void this warranty. Watches sold at discount prices and "no reserve" $0.99 auctions will not include any warranties, even if they indicate so. Stromberg Time does not guarantee any vintage watch for waterproofing.
Members of NAWCC, POLYGON

Ebay items refund policy: We refund funds only if the item is misrepresented. Shipping charges are not refundable. Bidders with 0 feedback record could be required to contact www.strombergtime.com prior to bidding and/or submit CC information. Note: Every item is carefully inspected prior to sale.

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GRADING WATCHES*

New. or NIB. Absolutely factory fresh, in factory box with all necessary papers from the factory. Should have an authorized dealer stamp on the warranty, to validate that the watch is legitimate and that the factory will honor the warranty.

Mint. Undistinguishable from new, original in every way. Still in factory box, with papers. Papers may be open, that is blank, and warranty may still be intact. May have been in showcase or used in display, or bought new and never worn, or worn so little as to show no wear whatsoever.

Near mint. Completely original in every way. Faint marks or light scratches may be observed under magnification. Expertly repaired or serviced.

Excellent. May or may not be in factory box. Looks as though watch was used very little if at all. If watch has been restored, all original replacement parts have been used. Faint scratches are evident but hard to detect with the eye. No dents are detectable and the bracelets have little or no wear.

Very good. The watch may show some wear, and perhaps is in need of some routine servicing, but a sound attractive presentation overall. No evidence of abuse.May have new hands and new crystal, but original case, dial and movement. Dial may need refinishing but the overall appearance is acceptable.

Good. Nothing fundamentally wrong with the watch, though it has obviously been used.Movement may have had a part replaced, but the part was near to original.Possibly in need of a servicing and restoration of the case or bracelet, due to nicks and mars on the case, or more noticeable scratches. Runs well for at least 24 hours, but may need timing adjustments.

Fair. Well used, is in need of a servicing and restoration. May be running erratic or not at all. May not have original dial or case. Even an untrained eye could tell the watch has seen better days, but overall still wearable and worthy of consideration.

*courtesy of Timezone.com