When do you leave feedback for buyers?
How can I return a product? Do I need an RMA#?
How long can I wait to pay for my item?
Do you offer combined shipping discounts?
Can I buy this item instead of bidding on it?
How much is shipping for this item?
I live near you - Can I pick up my item to avoid shipping charges?
Can I bid if I live outside the US?
Q: When do you leave feedback for buyers?
A: We believe in the eBay feedback system. While we do process several transactions each day, we try to personally provide feedback for each customer after the transaction has been completed. We encourage our customers to leave feedback as well and to share their experience.
We strive to provide 5 star service. If you cannot give us a score of 5 within each of the ratings area please let us know why and how we can improve the buyers experience for your and our other customers.
Q: How can I return a product? Do I need an RMA #?
A: Our return policy is clearly stated in each auction and within the general information section. If for any reason you need to return a product, you must obtain an RMA number from our sales team. S/H is not refundable unless product is deemed defective, specifically not as described, or the incorrect item was shipped to you.
Q: How long can I wait to pay for my item?
A: We ask that all customers contact us within 48 hours to arrange shipping and payment information. All payments must be received within 7 days of auction end. On the 8th day, we must cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale. Please do not bid on auctions in which you do not intend to pay.
Q: Do you offer combined shipping discounts?
A: If you win one item and complete our checkout immediately, you will not be eligible to receive combined shipping on subsequent items purchased or won. In order to qualify for our combined shipping discount, you must complete checkout AFTER all items are added to your cart. Items purchased using the same online ID (ie. ebay user ID) will automatically be consolidated into one checkout "cart" and will apply the combined shipping discount to your order total. Once a checkout has been completed, all subsequent transactions will be added to a new checkout "cart". If you use multiple online ID's, there is no way for us to combine those checkout items. Please remember that you still only have 7 days (from the transaction date) to complete checkout - otherwise all items in your checkout will be canceled, re-posted for sale, and will be submitted as a dispute.
Q: Can I buy this item instead of bidding on it?
A: In most cases we offer the same items in our store as in our listings. Exceptions are for one of a kind or limited quantity items. We offer a Buy It Now option on our auctions. The Buy It Now button is removed after an item has received a bid.
Q: How much is shipping for this item?
A: Shipping and handling rates are dependent upon the type of product as well as the shipping method. Flat rate shipping fees are offered for most items unless noted in the auction.
Q: Can I just pick up my item to avoid shipping fees?
A: Buyers can schedule a local pickup. We require at least 48 hours notice for pickup. A $5.00 handling charge is required for local pickup..
Q: Can I bid if I live outside of the U.S.?
A: All auctions that are available for International purchase will be noted in the auction description. All international bidders are responsible for payment of any customs, broker or other fees required for shipping Internationally. We do not accept personal checks from International bidders. |