Shipping and Handling Policies:
We ship to within the Unites States Only. Sorry, No
International Shipping.
Residents of Alaska and Hawaii should check the S&H policy posted
in each individual listing to confirm that the item up for sale is shipped to
their state. When in doubt, email us first.
Most of our items are shipped via US Mail, though we do use UPS
or FEDEX on occasion for heavy or expensive items.
We ship no later than the next business day after payment is
received and shipment information is emailed automatically. No need to ask when
we ship or if we can send tracking info. (See below for information on how to
track your item.)
Due to local zoning
laws and the need for 3rd party confirmation of delivery, we cannot accommodate
local pickups.
We do not ship on customer/corporate shipping company accounts.
State Sales Tax Collected - Items Shipped to End Users in
Michigan Only
We are obligated to remit 6%
sales taxes for all items shipped to end users within the State of Michigan.
Sales tax is calculated on the entire purchase amount, including S&H. Michigan
buyers with a sales tax exemption certificate should contact us prior to making
their purchase to avoid post-sale issues.
We are not obligated to
collect and remit sales taxes for items shipped outside of Michigan. Buyers
should check with their State Treasurer's office for information on remitting
sales/use tax on items purchased over the Internet.
Methods of Payment Accepted
What to Expect After Your
Purchase/Winning Bid
-
If you made your purchase using a fixed price listing and
immediate payment and shipping to a confirmed address, your work is done.
-
If you made your purchase by winning the bidding for an item
in an auction-style listing, you'll receive an email from eBay informing you
of your winning bid, and instructing you to return to the listing and
complete the checkout/payment process. There is no need to wait for an
invoice to be sent to you.
-
Be sure to check the shipping address for the transaction and
verify that it's correct. You can check this by logging into your PayPal
account and viewing the transaction details.
-
You will receive a series of automatically generated emails.
-
An email acknowledging your winning bid/purchase
-
An email acknowledging the receipt of your payment
-
An email notifying you that your item has been prepared
for shipping.
-
An email providing shipment information - this email
shows you the shipping address - be sure to make verify it's correct.
-
Your item will ship within 1 business day.
-
Transit time varies depending on distance and method used:
-
Items shipped UPS Ground/FEDEX/Airborne/DHL normally take
1-5 business days. The tracking number you'll be provided with will
allow you to estimate the arrival date.
-
USPS First Class Mail parcels take 3-6 business days to
arrive.
-
USPS Priority Mail parcels take 2-3 business days to
arrive.
-
USPS Parcel Post parcels take 1-6 business days to
arrive.
-
USPS Media Mail parcels take 7-12 business days to arrive.
Tracking your item once it has shipped:
-
You'll receive a shipment details email from PayPal or FEDEX/UPS.
-
If you don't receive the email, you can find the shipment details by
viewing the payment details within PayPal.
UPS/FEDEX/DHL/Airborne Tracking #s offer real-time progress update.
USPS Delivery Confirmation #s are not real-time tracking #s. You will
not be able to track the progress of these items, nor will you be able
to see when the item was tendered the post office. The only update you
will eventually be able to see is when the item is finally delivered.
Delivery:
-
Items valued over $250 may require a
signature for delivery.
-
Items valued under $250 may require a signature as well,
but this option is at our discretion. If you would like your item to
require a signature for delivery, please contact us prior to shipment of
your item. There may be an additional charge for this service for items
valued under $250
-
Once your item is delivered, please inspect your item to
verify it is what you purchased and was not damaged during shipment. If
there are any problems with the item, please contact us immediately.
Problems with Shipping/Delivery:
-
If your item does not arrive as expected please contact us immediately.
This includes items damaged in shipment, items that are not as described
in the listing, and items for which tracking either shows no progress or
show delivery but you've not taken possession of the item.
-
Items lost or damaged in transit must go through a claims process with
the shipper. We cannot provide a refund/replacement item until the
claim process with the shipper has been completed. This process can
take 2-6 weeks depending on the circumstances of the case. (Less than
1/10th of 1 percent of items we've shipped have had issues that resulted
in a damage/loss claim.)
Warranty and Return Policy
-
Products that arrive DOA or
defective may be exchanged by contacting us within 14 days of receiving your
item.
-
Warranty and support for the
product is otherwise the responsibility of the item manufacturer.
-
We offer the option of an
extended warranty for our eligible items through
SquareTrade Warranty Services. If an item has an extended warranty
available for purchase, you'll find a link near the bottom of the listing.
-
You'll receive an email from
us with winning bidder/purchase details, and emails confirming receipt of
your payment and an email with shipment information. If your email address
on file with PayPal and eBay is not up to date, you won't get the emails.
Please make sure your email address on file with eBay and PayPal is correct.
-
If you use a free email
service like Yahoo, HotMail, gmail, or AOL, be sure to check your bulk
mail/spam folders. If you have your email account setup to automatically
delete spam/bulk mail, and our emails get mistaken form spam, you're going
to miss out on some important info.
-
Please include the item # and
your eBay user ID in all correspondence with us. The more information you
provide, the better faster we can serve you.
-
Trying to Contact Us?
Go Here
-
Because of the volume of transactions that
we handle we use an automated system to provide feedback for our customers.
-
The system automatically leaves
like-for-like feedback once an item has been purchased and paid for.
-
If you've received your item and left us
positive feedback and you do not see positive feedback from us for you,
Please
Contact Us.
-
Trying to leave us feedback for a
transaction? Go here:
eBay Feedback Forum
Frequently Asked Questions:
Q. My address in PayPal is confirmed, but I want
it shipped to my work address. Can you do this?
A. Yes, just change the shipping address as you go
through the paypal checkout process.
Q. I'm purchasing this as a gift. Can you ship the item
directly to the recipient?
A. Yes, please see the previous question.
Q. How much is shipping to Europe, Asia, Canada, Mexico,
Sweden, etc.?
A. We do not ship outside the 50 states. Shipping
prices are listed and fixed.
Q. Can I get
tracking info for the item I bought?
A.
Please see the tracking section by scrolling up on the page.
Q. I live/work near you in Michigan. Can I save on the
shipping costs and just pick it up or meet you?
A. Sorry, no. Local zoning laws do not allow for
customers at our location and we need to have 3rd party delivery
confirmation for the item. It must be shipped. In addition, Michigan
residents are subject to sales tax, which as a licensed business we are
obligated to collect and remit
Q. What does the NR in a listing title mean?
A. No
Reserve. That means that there is no minimum final bid we'll accept.
Wherever the bidding ends, that's the price for which the item will
sell.
Q. I live/work near you in Michigan. Can I
save on the shipping costs and just pick it up or meet you?
A. Sorry,
no. Local zoning laws do not allow for customers at our location and we
need to have 3rd party delivery confirmation for the item. It must be
shipped. In addition, Michigan residents are subject to sales tax,
which as a licensed business we are obligated to collect and remit.
View this member's Reviews & Guides.
View this member's My World page.
To create your own About Me page, click here.
|
