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| About Me |
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| Welcome to American Motor Parts!! We are your trustable source for all your automotive replacement parts and accessories |
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| Questions? Call 877.PART.007 |
| Las preguntas? Llame 877. PARTS.007 Hablamos español por favor llamada |
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| Our business hours are Monday - Friday 9am - 6pm (PST) we are closed on weekends and all major holidays. |
| Nuestras horas de oficina son el lunes - viernes 9am - 6 p.m. (PST) somos cerrados en fines de semana y todas vacaciones mayores. |
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| FAQ's About Our Policies |
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| 1. How do I complete my checkout? |
| 2. Will I get tracking information once the order is shipped? |
| 3. What is your limited warranty? |
| 4. What is the transit time? |
| 5. Does the shipping rate include custom / brokerage fees? |
| 6. Why is shipping insurance recommended? |
| 7. Can I use a specific carrier to ship my package or a my shipping account? |
| 8. Do you have order confirmations? |
| 9. What if my order is refused or needs to be rerouted? |
| 10. What if I want to cancel my order or modify my order? |
| 11. I received my order but it doesn't fit or it's not as described what do I do? |
| 12. I received my order in damaged condition, what do I do? |
| 13. How long does the return take? |
| 14. Do you charge a restocking fee? |
| 15. Why is the RMA form important? |
| 16. How long are the return authorization forms valid for? |
| 17. Is the shipping and handling fees refundable if I process a return? |
| 18. I submitted a best offer, what next? |
| 19. I received my tracking number but I don’t see status, what now? |
| 20. What is a best offer? |
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| FAQ's About Our Policies |
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| Q1. How do I complete my checkout? |
| A. An EBay email notification will be sent to you with a "pay now" button requiring you to complete the checkout and follow the prompts. |
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| Q2. Will I get tracking information once the order is shipped? |
| A.Yes, a tracking number will be automatically emailed to your registered EBay email address. |
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| Q3. What is your limited warranty? |
| A. We offer 1 year limited warranty on all of our products. If you encounter a problem with any of our products, we ask that you contact customer support. |
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| Q4. What is the transit time? |
| A. The transit time varies depending on the destination, we are not responsible for any delays caused by the carrier ex weather conditions. |
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| Q5. Does the shipping and handling rate include custom / brokerage fees? |
| A. Shipping and Handling, does not include duty free and brokerage fees (Canadian Orders) / Transit time does not include processing time and custom inspection time (Canadian Orders). |
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| Q6. Why is shipping insurance recommended? |
| A. Shipping Insurance will cover the replacement of lost / stolen / damaged items during transit by the carrier |
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| Q7. Can I use a specific carrier to ship my package or my shipping account? |
| A. If a specific carrier is needed for your order please call or email the customer support center, although at this time we do not ship using any third party accounts. |
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| Q8. Do you have order confirmations? |
| A. No we do not cover that service. |
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| Q9. What if my order is refused or needs to be rerouted? |
| A. Please call or email the customer support center to assist you with any modifications on your shipping address (a service fee may be applied). |
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| Q10. What if I want to cancel and / or modify my order? |
| A. All sales are final once payment is received If a cancellation or change is necessary on your order please call or email the customer support center to assist you although a service fee may be applied. |
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| Q11. I received my order but it unfit or not as described what do I do? |
| A. Contact our customer support center ASAP we will take care of you. |
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| Q12. I received my order in damaged condition, what do I do? |
| A. Contact our customer support center to assist you with a return, a damaged claim will be filed on your behalf and will be approved at the discretion of the carrier. |
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| Q13. How long does the return take? |
| A. Please allow up to 10 business days for returns to be processed. |
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| Q14. Do you charge a restocking fee? |
| A. We do charge a 20% restocking at Sellers discretion on orders involving a cancelled, modified, or refused orders. |
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| Q15. Why is the RMA form important? |
| A. The RMA form is important to validate your return and issue proper credit / exchange to the correct account and to prevent and to ensure that the warranty if applicable applies. |
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| Q16. How long are the return authorization forms valid for? |
| A. The RMA forms are valid for 30 days after the purchase. |
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| Q17. Is the shipping and handling fees refundable if I process a return? |
| A. Shipping and handling charges are not refundable. |
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| Q18. I submitted a best offer, what next? |
| A. Please dont attach a message with your best offer otherwise the offer will automatically be rejected. If you would like to further information, please call 1 877 PART 007 |
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| Q19. I received my tracking number but I don’t see status, what now? |
| A. Please contact us, when using USPS carrier the tracking detail will show once the package reaches its destination, While ground services show scan once the carrier recevied the package for shipment |
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| Q20. What is a best offer? |
| A best offer is offering the Seller a negotiated price that is being listed |
