Frequently
asked Questions:
(1) How long until I receive my auction win?
(2) Can I mail payment?
(3) How about Paypal?
(4) Insurance.
(5) Can I call in with a credit card?
(6) Can I combine auctions and save on the shipping?
(7) Can I email you with a question?
(8) Is my purchase guaranteed?
(9) FEEDBACK.
(10) DESKS-
(11) DESK SHIPPING OUTSIDE CONTINENTAL USA
(12) Special Note on International Orders.
(13) Express Shipments
(14) Gift Delivery and Shipping Gifts
(1) How long until I receive
my auction win? -----After
we receive the payment, allow 2-3 business days to process and pack
your order. If you choose Ground Service it takes from 7-10 days to
reach the East Coast from us in California by UPS or US Mail. Packages
2lbs or less are sent by US Mail. If you are in Canada, we now ship
all packages by via US Mail, except Desks. Other International customers
please allow 2-4 weeks. International shipments are by US mail only.
As of May 14th 2007 there is only AIRMAIL available to International
Customers.
(2) Can I mail payment?
---- Yes, I will notify all winners by email within 24 hours of auction end
with a mailing address for payments. Payment must be in US Funds. Domestic Checks
are not held, unless you have a Zero rating. Add 8.25% Calif sales tax to the
merchandise portion if you are in California. We ship as soon as we receive
your payment, Please put the auction number, your Ebay name, and your shipping
address in the envelope. Allow 7 days extra if you mail payment. We can't leave
feedback (see below) if you forget your Ebay name or auction number. International
mail payments must be US$ Money Orders or Cash.
(3) How about Paypal?
--- We love Paypal.com, please follow the above instructions, we need the same
information as if you mailed payment. Paypal is processed 2-3 times a week.
Pay to auctionfarm@aol.com. The Ebay Checkout will automatically steer you to
Paypal. Use Paypal if you are an International customer and want to pay with
a credit card. You can also fax an order with a credit card to 270-574-5780.
(4) Insurance.
Insurance is provided automatically only if we ship UPS. Our shipping department
decides whether to ship UPS or Mail. If you want to be protected, add the optional
$1 per $100 of merchandise for complete 100% insurance coverage. Then if your
package is lost we replace the item immediately or refund your payment in full
without you having to file a claim.
(5) Can I call in with a credit card?
--- We are accepting credit cards through Paypal, that is the guaranteed safest
way. If you prefer to call with the credit card, please call 818-574-5788. If
the voice mail answers, please leave your name and auction number and the credit
card # and expiration date. Fill out the online ebay CHECKOUT form with your
name and address and phone #, and we will match it with your phone message,
or email with your name and address. Visa, Mastercard, Discover & Amex only,
please.
(6) Can I combine auctions and save on the shipping?
---- Yes. When you are ready to pay for all of the auctions, email us at auctionfarm@aol.com
with a list of all of the auction numbers that you want to have shipped together,
and your name and shipping address, and we will email you back with the combined
reduced shipping charge. You MUST pay for all combined auctions in one payment
to get the reduced shipping. In general, there is a minimum charge of at least
$1-$4 per extra auction combined for shipping and handling. You can use paypal,
but make only ONE payment, change the total to reflect the combined total, and
pay to auctionfarm@aol.com and include a list of the auction numbers that you
are paying for.
(7)
Can I email you with a question? ---
Yes, but we are getting so many emails that it sometimes takes 2 days or more
to answer, especially on weekends and Holidays. Before leaving negative feedback
because of slow email response, give it an extra day or two, or call.
(8) Is my purchase guaranteed? ---
Yes, we have a 30 day guarantee. If your item is defective or different from
the description in the auction, we will refund your money. Even if you are simply
unhappy with the item, you may return it for a refund, Shipping is not refundable.
We are not responsible for carrier delays in delivery.
(9) FEEDBACK.
Feedback is important to both the buyer and seller, our system is now automated
to return positive feedback within 24 hours. If it is important to you to get
prompt feedback, please email me with the auction number and you first and last
name, we can give quick positive feedback that way. Negative feedback will be
given to all winners that do not pay for their auction.
(10) DESKS- Many
Desks are shipped from our warehouse in Los Angeles. Some models are shipped
from a different warehouse in LA. Allow 3-4 days after payment is made for your
desk order to be sent. If you are requesting a color other than the one featured
at the auction, please include that request with your payment. Include a phone
number, we will notify you if the color that you are requesting is out of stock.
(11) DESK SHIPPING OUTSIDE CONTINENTAL USA-
For Hawaii and Puerto Rico and APO, we send by UPS AIR or US MAIL. Certain desks
are too large to send by Mail. You should email us with your address and we
will quote various freight choices.
(12) Special Note on International Orders.
--- Unfortunately, shipping delays are sometimes
caused by customs, please be patient, out of thousands of orders that
we have sent to Europe and Australia, only a handful have actually been
lost. The US Post Office will not allow a claim to be filed for a lost
package until 60 days have passed, so please do not request that until
after 60 days have passed. We can fax or mail proof of shipment if you
send a request for that on a package that has not arrived for thirty
days or more. Tracking numbers are available for packages sent by Priority
Airmail only.
(13) Express Shipments-
If you need something expedited, or shipped by AIR, we can help. You must call
between 10am and 5pm Mon-Fri at 818-574-5788 with a credit card. Or leave a
message on the voice mail and we will call you back. There will be an extra
charge depending upon the weight of the package and where we are shipping.
(14) Gift Delivery and Shipping Gifts-
We do Gift Wrap (small packages $3) and we will ship gifts to any address that
you specify. We can also include a gift note or card at no extra charge. You
can add the Gift Wrap charge and the Gift Note to your paypal payment, or pay
any other method, just be sure to include the Shipping Address and the Gift
Message with the payment.
David Palley
www.palleyd.com
PO Box 375
Burbank, CA 91503
Customer Service 818-574-5788
Fax 270-574-5780
Cell 818-481-3042
email auctionfarm@aol.com
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