If you see any of the above (or similar) phrases in the description of a BCBG MAX AZRIA item offered for sale on eBay, it is a good indication that the item is a counterfeit/infringement. Generally, if the seller does not affirmatively guarantee the authenticity of the item, there is a reasonable chance that it is counterfeit. Therefore, if nothing is mentioned in the description regarding authenticity, it may be counterfeit. A buyer should always request an affirmative guarantee of authenticity from a seller. Unfortunately, it is also possible that a seller with a guarantee of authenticity may be selling a counterfeit item.
Frequently Asked Questions (FAQ)
Q: Why did eBay allow me to post my auction if it is against the law?
A: eBay has told us that they cannot conduct a comprehensive pre-screen of their auctions. Therefore, certain impermissible items are allowed to be listed, thereby unfortunately wasting the time and money of the buyer, seller and BCBG MAX AZRIA GROUP, INC.
Q: Why was my auction ended?
A: Your auction was ended because we believe the item being sold was a counterfeit BCBG MAX AZRIA item OR included an infringement of BCBG MAX AZRIA GROUP, INC trademark(s). Given the nature of the Internet, decisions regarding the authenticity of an item are based upon the photograph and the description of the goods, as well as other less tangible aspects of the auction. Because we cannot physically see a product posted over the Internet, the information at our disposal as to the counterfeit nature of the item is limited. We have people working many hours trying to ensure that only counterfeit/infringing BCBG MAX AZRIA GROUP, INC. merchandise is removed.
Q: Why does BCBG MAX AZRIA GROUP, INC. care if I sell a single piece of unauthorized BCBG MAX AZRIA merchandise?
A: BCBG MAX AZRIA GROUP, INC. has expended considerable resources to develop and maintain a reputation for providing high quality products and services to its loyal customers. Through the auction of counterfeit merchandise, people attempt to trade off of BCBG MAX AZRIA GROUP, INC well-earned reputation. These auctions not only cause monetary damage, but also damage BCBG MAX AZRIA GROUP, INC reputation, as many of the purchasers of inferior counterfeit products will attribute the poor quality merchandise to BCBG MAX AZRIA GROUP, INC. Having spent many years cultivating its strong reputation, BCBG MAX AZRIA GROUP, INC. must take action to ensure that online auctions of counterfeit goods are ended.
Q: I think that the item I offered for sale is genuine. How can I tell if it is real?
A: Unfortunately, we cannot provide the public with detailed information on how to identify genuine BCBG MAX AZRIA clothing and accessories, as this information could also be used by counterfeiters to improve their fake products. However, we can tell you that genuine BCBG MAX AZRIA products are made of superior materials and are crafted with the best in workmanship. The only way you can be certain that you are purchasing a genuine BCBG MAX AZRIA product is to purchase from a BCBG MAX AZRIA boutique or one of the high-quality retailers authorized to sell these items.
If we ended your auction, we felt comfortable with our assessment that the item you were selling was not genuine. We understand that in some cases you were not aware that you were selling counterfeit merchandise. We also understand that you may have obtained this item from someone else who misled you.
Q: Can I list an item if I expressly say that it is NOT GENUINE?
A: NO. A disclaimer regarding the authenticity of goods, such as "faux", "fake", "knockoff", "BCBG-like", "BCBG style", "BCBG?", "cannot guarantee authenticity" and similar disclaimers, does not satisfy state and federal laws prohibiting the sale of counterfeit/infringing merchandise.
Q: Why can't I use the word "BCBG" in my auction heading even though I am not selling a BCBG item?
A: It is misleading and impermissible to use the word "BCBG" when there is no legitimate connection between the goods sold and the use of the name.
Q: Why can't I describe my item as "BCBG-STYLE", "BCBG-LIKE" or a similar phrase?
A: Due to BCBG MAX AZRIA GROUP, INC global acclaim, a person who sees the "BCBG" name is likely to believe that the goods are in some manner connected with or endorsed by BCBG MAX AZRIA GROUP, INC., to BCBG MAX AZRIA GROUP, INC detriment and contrary to both state and federal law.
Q: Why can't I sell an item that I originally purchased on eBay?
A: BCBG MAX AZRIA GROUP, INC. is working diligently to ensure that all counterfeit/infringing merchandise is removed from auction on eBay. However, some items do slip through the cracks and auctions carrying counterfeit/infringing items are completed. This does not change the fact that the sale of counterfeit/infringing goods is against the law.
Q: Why didn't BCBG MAX AZRIA GROUP, INC. contact me directly before reporting my auction to eBay?
A: eBay is responsible for the items posted on its auction site. Given the number of BCBG MAX AZRIA items posted on eBay, it would require a substantial commitment of time and money for BCBG MAX AZRIA GROUP, INC. to contact each seller individually. Unfortunately, it is not possible for us to do so at this time.
Q: I saw an auction where the seller said I could go to a BCBG MAX AZRIA boutique and verity the authenticity of the BCBG MAX AZRIA item offered for sale. Can I bring an item to a BCBG MAX AZRIA GROUP, INC. boutique for verification of authenticity?
A: No. Unfortunately, BCBG MAX AZRIA boutiques and offices are not able to provide authentication of auction items. The only proof of purchase that we recognize is an original sales receipt.
BCBG MAX AZRIA GROUP, INC. works diligently to protect its reputation for providing the highest quality products, and to protect its customers from merchandise that is inferior, and confusingly similar to genuine BCBG MAX AZRIA products. BCBG MAX AZRIA GROUP, INC. must therefore vigorously protect against the on-line distribution of counterfeit/infringing goods.
BCBG MAX AZRIA GROUP, INC e-mail address is COUNTERFEITCONCERNS@bcbg.com.
If your email requests information that is already contained in this AboutMe page, you will not receive a response. Due to the volume of email received, it may take several days to respond to your message if it addresses an issue not discussed above.
