One of the biggest problems for online buyers and Sellers is your package gets lost by USPS or Any carrier,or damaged but lets discuss USPS for now and eBay and Lost mail, but this will apply to any Mail not received.
Note Please follow these steps, only use Paypal as a last resort, if you go straight to Paypal you can lose an Item not received (INR) compliant unless you deal with the Post Office first
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What to do if you think your package is lost or LateeBay sellers generally use "Delivery confirmation” called “DC” for short if you feel your package is late or lost ask your Seller for the “DC” number if you don’t have it and check it here online.
Now for some of the problems.
DC says a label has been printed but they don't have the package yet please check back for updates.
One would think that the Seller has not mailed the package, but the truth is when the Seller prints postage online the "DC" is not updated until the Package is delivered, so don't think the Seller has not mailed your package.
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What to do if DC shows delivered and you don't have the package
USPS has a bad record with DC, they often deliver to the wrong address, or mark a package "Delivered" when it's still at the Post Office.
The first thing you must do is contact USPS using this "Lost Mail" form. Lost Mail Form
This is the only form that will cause USPS to look for and trace your package and get back to you, chose "Delivery" then Lost from the drop down box.
Using this form places a "Note" first on the USPS DC tracking page indicating you claim you never received your package. This will be important if you have to file a charge back with PayPal or your credit card company.
After the investigation if your package is not found, the "DC" delivered will be changed to "Lost".
As long as DC shows "Delivered" Paypal. your credit card or your insurance will not pay.
So don't file with PayPal or your CC until you file this form and the investigation is complete.
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USPS Postal Inspectors
This is the Police department of USPS, they do not look for lost mail, they do not report back to you.
If you have good reason to believe your mail was stolen or Tampered with, then and only then contact them here. Report Mail Theft and False Change of Address
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PayPal and Credit Card charge Backs.
First thing don't get in a rush, PayPal gives you 45 Days to file, so don't file until you have your bases covered, you only have one shot at it.
Paypal, your Credit card company or your Insurance will go by the Carriers tracking information pages, so make sure thats updated to show your package is "Lost" before you file with anyone.
If you file and DC/Tracking shows "Delivered" the seller will win and you will not be refunded and you can't re-file.
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USPS insurance claims.
New - Online Insurance Claims
Quick and convenient online claims process.
Filing a claim for domestic insurance purchased (up to $500) online through Click-N-Ship® or eBay?
Senders or recipients can now file claims online -- providing a faster claims process and access anytime to view your claim status and history.
It’s easy! Once you register or sign-in, all you need is:
Your insurance article number.
Your transaction number (for Click-N-Ship claims) or the auction number (for eBay claims).
Proof of Value (all claims) and Proof of Damage (damaged claims/missing contents only).
Note: damaged items (includes mailing container and packaging materials) must still be presented at the Post Office after submitting your online claim. Visit DMM Section 609 for more information about submitting Proof of Value and Proof of Damage.
Claim description and details for loss or damaged claim
USPS insurance claims
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