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Frequently Asked Questions HOW DO I PAY? Why Did My Payment NOT Go Through And/Or Why Am I Getting Errors At Checkout? How long does it take to get my ball? When is my ball going to ship? Where do you ship? What's my Tracking Number? What Forms of Payment are Accepted When is Feedback Left? How do I leave feedback? What is Feedback and How does Feedback Work? Can I Combine Shipping? May I pick up my order? Is this ball USBC Approved? May I request a top weight and or pin placement? Is this ball used or a blem/2nd? Can I change ball weight or shoe size once I won the auction? How do I get my ball drilled? What is your Return Policy?	The Bowling Store Favorite Links User Feedback Listings
	The Bowling Ball Store Welcome to the best and safest place on the internet to purchase bowling equipment. We sell first quality products unless otherwise stated. You will never be able to save this much money anywhere else! HOW DO I PAY? First you must wait for your winning bidder notice from bowlingball.com before you checkout through MarketplaceAdvisor. You can then checkout through MarketplaceAdvisor within the winning bidder notice. Another way is to return to your winning auction page and scroll down and open the MarketplaceAdvisor checkout link. Then follow the checkout instructions. Or you can checkout through this link and then choose eBay from the first drop down menu to indicate where you won the auction item. You will then need your winning auction number. If you've won multiple auctions from The Bowling Ball Store, just enter one of the numbers. MarketplaceAdvisor will find the rest. Take this number and enter it in the second entry field. Next fill in the final field with your email address that is registered with eBay. Now click the GO button and follow the instructions. IMPORTANT! Failure to checkout though MarketplaceAdvisor will delay shipping 5 to 7 business days. [Back to Top] Why Did My Payment NOT Go Through And/Or Why Am I Getting Errors At Checkout? If you are buying an item via means of "Buy It Now": If you use the MarketplaceAdvisor Checkout button within your auction immediately after the close of the auction, you might be asked to wait for the transaction to be processed. This could take 5 minutes or several hours depending on eBay traffic and volume issues. Please wait for the winning bidder email from bowlingball.com The email from BOWLINGBALL will have a "Pay Here" link in the email and will allow you to successfully complete checkout. If you receive an error message stating that you are using the incorrect item # or transaction not found: Please check the eBay item # to ensure its accuracy. Next check to make sure you are using the correct email address. You must enter the email address that you originally registered with on eBay. In order to figure out what email address you have registered with eBay simply click on your "user name" at your "my eBay" page and enter the password and your email address will appear. If this is still an issue after steps 1 and 2 please contact us at: ebaysupport@bowlingball.com . This is the fastest way to get assistance on this matter. If you are having trouble with the link provided in the winning bidder notice, please go to www.marketworks.com/pay.asp and follow the instructions. Make sure you are using the correct email address originally registered with ebay. Also note that, if paying by credit card or paypal your "my eBay" page may still reflect a "pay now" button or say that you are unpaid even when you have your order number from checkout. This is normal, do not worry about this as our MarketplaceAdvisor checkout page does NOT interact with eBay's "my eBay" page. Another reason you may be having difficulity checking out is your security settings may be too high in your browser. You can set http://www.marketworks.com as a Trusted site in your browser settings. Or you can set them lower just to checkout and then return them to their original settings. [Back to Top] When is my ball going to ship? / How long does it take to get my ball? A corresponding email will be sent in moments upon winning an auction. You must first checkout for your order to begin processing. IMPORTANT! Failure to checkout though MarketplaceAdvisor will delay shipping 5 to 7 business days. Once checkout is complete the order will processed within 24 hours after receipt of valid payment information. Once receipt of payment is received the order is usually shipped within 1-3 business days. All payments received Saturday, Sunday or holidays will be processed the following business day. All orders are sent UPS ground. UPS does not pick up on Saturday, Sunday or holidays. Estimated delivery time is 5 to 10 business days from the date of shipment for lower 48 states and approximate shipping to Canada via UPS Worldwide Expedited is 7 to 10 business days. UPS does not guaranteed delivery time only an estimated delivery time. You may track your order on UPS' web site. [Back to Top] Where do you ship? Currently we provide shipping to the United States and most recently we ship to Canada. All items are shipped UPS ground unless otherwise stated (Canada shipped via UPS Worldwide Expedited). Sorry, no P.O. Boxes, no APO's. However, if you are in Alaska or Hawaii please email us at ebaysupport@bowlingball.com for actual shipping prices due to the fact that we currently only ship UPS second day air to these locations. [Back to Top] What's my Tracking Number? Once the order ships UPS will send a tracking number to the email account registered with eBay. [Back to Top] What Forms of Payment are Accepted? At this time, we accept payment through MarketplaceAdvisor checkout only. (Questions About Checkout Click Here!). Checkout will allow you to pay in the following forms: American Express, Discover, MasterCard, Visa and Paypal. [Back to Top] When is Feedback Left? Our feedback system is automated and will send positive feedback to the bidder's account once positive feedback is received. [Back to Top] How do I leave feedback? You can leave us feedback buy Clicking Here! Our by going to My eBay and then clicking the feedback tab and clicking the leave feedback bar in the Leave Feedback Links. [Back to Top] What is Feedback and How does Feedback Work? Feedback is the system eBay uses to build a reputation for eBay bidders and sellers. EBay uses this unique feedback system as a way to provide eBay bidders and users information to other bidders and users of quality, professionalism, and overall customer service of past transactions. To remind all feedback is always PERMANENT! So, leave feedback with thought and be sure to leave only fair and factual comments. [Back to Top] Can I Combine Shipping? We do offer discounts on shipping on items won through our auctions. To receive the discount, the items must be purchased from the same seller and you must checkout all items at the same time. The first item shipping charge and additional shipping charges are located in the auction near the image of the item. When combining items the item with the higher original shipping amount takes lead over lesser priced shipping items. All items purchased as a "Buy It Now" or directly from our Store are FREE SHIPPING to the lower 48 states.  If these items are combined with auction items they will not add any shipping to your total. [Back to Top] May I pick up my order? Unfortunately, at this time we do not offer pick-ups on any of our items. (having troubles with checkout Click Here!). IMPORTANT! Failure to checkout though MarketplaceAdvisor will delay shipping 5 to 7 business days. [Back to Top] Is this ball USBC Approved? Yes, all balls sold by The Bowling Store are USBC approved unless otherwise stated within the auction. [Back to Top] May I request a top weight and or pin placement? Due to our large number of auctions, we are unable to individually inspect balls for top weight and/or pin placement. However, if we have more than one of an auctioned ball in stock we will be glad to do our best to fulfill any request. Please make all requests when checking out and keep in mind that we cannot guarantee top weight and/or pin placement. [Back to Top] Is this ball used or a blem/2nd? All balls here at The Bowling Store are NEVER used. Our balls are all first quality balls, but we do auction blemished / 2nds from time to time. If the ball is a blem / 2nd it will be clearly stated within auction. [Back to Top] Can I change ball weight or shoe size once I won the auction? Since, certain weights or sizes may be limited in quantity, the volume of orders processed, and the legally binding contract of winning a bid we unfortunately can not exchange weights or sizes. Our advice to bidders is to practice safe bidding and making certain that the item you are bidding on is truly what you want. [Back to Top] How do I get My ball drilled? All balls here at The Bowling Store are not predrilled. We do offer a Basic Ball Drilling Service, this is on each ball we sell as an upsell item. You can add this service to your ball at checkout. Please note that you do have to specify which hand and size you would like us to drill your ball for. Please do this in the customer notes section of the checkout process. [Back to Top] What is your Return Policy? Merchandise must be returned, unused, in its original packaging, within 30 days of receipt by customer. All non-defective returned merchandise will be charged a 15% restocking fee. The customer will not be refunded for the cost of shipping and handling the item to them. Also, on non-defective returned merchandise the customer shall incur the cost of shipping and handling in returning the item. [Back to Top]

User:quikkikno2( 79)  Date:Nov-20-09 20:26:32 PST Praise: great product wish i bought for my self instead of a gift heh

User:quikkikno2( 79)  Date:Nov-20-09 20:25:57 PST Praise: great item

User:clownscop( 11)  Date:Nov-20-09 16:35:12 PST Praise: fast service

User:blackout( 398)  Date:Nov-20-09 11:53:07 PST Praise: item as described fast delivery great to deal with

User:mradsick( 19)  Date:Nov-20-09 09:15:48 PST Praise: Excellent eBayer!!! Quick and Helpful!!

User:leina96( 247)  Date:Nov-20-09 07:07:41 PST Praise: Thank you for an easy, pleasant transaction. Excellent seller. A++++++.

User:heaterdad( 153)  Date:Nov-20-09 06:40:21 PST Praise: Excellent Seller Fast Shipping A++++++++++++++++++++

User:broncoboy79( 40)  Date:Nov-19-09 20:40:27 PST Praise: Great ball. Blemish aint bad you can hardly tell

User:racingcapri86( 30)  Date:Nov-19-09 19:15:06 PST Praise: perfect shape with fast shipping

User:jimrpam( 235)  Date:Nov-19-09 16:56:10 PST Praise: great item - fast shipping - thank you

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