• Please provide the following in the Subject Line of the email: eBay Sample Request.
• Please provide the following in the Main Body of the email: Full Name, Address, Contact Phone Number and which product you would like a sample of.

• For general enquiries: ebay@builddirect.com
• For questions regarding this auction, contact our toll free number at 1-866-482-8906 or at ebay@builddirect.com.

Q. Do I have to be a professional to buy from BuildDirect?
A. The prices on eBay are offered to anyone who meets our minimum order requirements.

Q. I need a smaller amount of product than the minimum order. Where do I go from here?
A. Please consult your local Yellow Pages for information on retailers that sell in smaller quantities.

Q. Why do I have to contact the business development department to finalize the payment of the product?
A. BuildDirect negotiates substantially lower freight costs due to its worldwide shipping volume. Our proprietary logistics software is designed to save you money by calculating the most efficient combination of routing and mode of transportation. In order to capture the most up-to-date shipping rate and provide our customers with substantial economies in time and money, we are dependent on being contacted through email or by our toll free phone number to finalize the complete payment.

Q. Does BuildDirect ship to residences? How does that work?
A. Yes. A residential delivery is considered completed once the product is placed on the driveway. Some products require a vehicle with a lift-gate, depending on weight. The pallets would be lowered to the ground and pulled onto your driveway with a pallet-jack. You may be required to unload the vehicle yourself, depending on the product. Building materials are heavy and will require proper equipment or labor to accept goods on delivery. Please check weight of goods before they are delivered so you are properly prepared. Please contact BuildDirect's business development department for more information.

Q. May I see the product on the pallet before I buy?
A. We are unable to show you the product at the warehouse. The warehouses we use are privately owned facilities and all products are in factory-sealed crates. We suggest ordering a sample and reviewing the graphics on the website.

Q. How much should I allow for breakage/damage?
A. It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order.