We have a lot of pride in the way we do business. We believe in being firm and fair. Check our feedback... We strive for 100% positive. If we have any negatives whatsoever, there's an 90% chance it is from a buyer who either a) failed to read or comprehend the policies in this ebay "Me" page and in our listings, b) said he would pay by check or money order, never did, and we filed a non-paying bidder report or c) tried to return an item to us that was NOT the item we sent the buyer. It's happened to us. We don't accept such returns, and the buyer gets upset when we figure out what he's up to, and gives us a negative. ** SHURG** It happens. Now, we document and take identifying pictures of EVERY item we ship. If something we sell is returned that has scratches and dents that don't match the pristine item we shipped, obviously we won't issue a refund or credit of any sort, and get a negative. As of January 2006, we have 100% positive, and we am determined to maintain it! We have tried online auctions on other sites before and have learned a few things. With that experience, we generally don't allow returns on items UNLESS the item was not as described [this case will be extremely rare!] 

     Please be 100% sure about what it is you are bidding on, and ask any pertinent question before ordering or buyng. You have the open opportunity to send us questions about our products (or ask us to email additional pictures) before ordering. If you fail to do so, the responsibility is then lifted off our shoulders, and we aren't going to be too excited to hear you want a refund because the buyer doesn't "like" the item. Or he decides he doesn't want it. These are decisions one needs to make BEFORE making an online purchase, and we believe we give enough details and opportunities to allow one to make such an informed decision. 

     We state beforehand ANY known missing parts, broken parts, defects or malfunctions prior to shipment. All this information is in the descriptions. We will NOT knowingly ship defective items unless the listing specifically states as such. We are hopeful buyers would gather from our presentation here and listing descriptions that we are very honest, thorough, articulate, professional and business-like, and worthy of your trust.

     Finally, if you do have an issue or qualm with us, keep in mind that a MAJORITY of complaints or hard feeling arise from miscommunication. We value our standing here in ebay, and on the internet, and we do not take complaints lightly. If you find you have a disagreement with us or the way we operate, we suggest that civility reign and solve our dispute professionally. I, personally would not like to have negative feedback without first having been given the opportunity to solve the dispute outside of ebay. We STRONGLY suggest that anyone with a problem with anything they perceive as an injustice to FIRST try to resolve the issue through direct contact (email). If you are then STILL not satisfied with our resolution, then seek a dispute resoltuion with ebay. If you are then STILL not satisfied, then leave us a negative feedback score. But, negative feedback should NEVER, in our opinion, be an easy first choice way out of a dispute. We hope you've gained some insight as to the way we do business here. Feel free to contact us with any questions or comments at dennis_45255@hotmail.com.

[Now for some other legal jargon: The information and terms listed in my ebay "me" page supercedes any information and terms in any listing {for example, returns policy information}. Placing an order from our ebay store or ANY of our current auctions constitutes your understanding of and agreement to the terms listed in the listings and in our ebay "me" page. You understand that items are sold "as is", with no warranties (implied, written or otherwise), unless specified otherwise in the listing. We expect payment via paypal within three (3) business days after your purchase from our store or auction listing. Non-paying ebay members are frowned upon. Please don't become one. IF YOU BUY AN ITEM AND FAIL TO, WE WILL FILE A NON-PAYING BIDDER REPORT!!! WE DO NOT PUT UP WITH NON-PAYING BIDDERS!!! Most items ship within 24 hours after the funds have been verified as deposited. Due to circumstances beyond our control, there may be a slight delay in the shipment of your item(s). We will inform you via email if such is the case with your item(s). Neither CincinnatiToys nor CincinnatiGifts will be responsibile for any claim of loss of any package, whether the result of loss, damage, delay, non-delivery, misdelivery or misinformation. The buyer has the option of purchasing shipping insurance if he / she deems it necessary. Please use the included shipping tracking number to track your package in transit from my warehouse to your destination. When in doubt, PLEASE ASK before bidding or buying. If returning an item, please be sure to email us here at dennis_45255@hotmail.com for a return authorization and to explain your dissatisfaction. WE INSIST UPON THE BUYER PROVIDING A SHIPPERS TRACKING NUMBER WHEN RETURNING AN ITEM TO US AS EVIDENCE THAT THE BUYER ACTUALLY DID SHIP AN ITEM BACK TO US FOR RETURN. WE WILL NOT BE HELD RESPONSIBLE FOR ITEM(S) RETURNED TO US WHICH WE DID NOT RECEIVE AND ARE UNTRACEABLE BECAUSE THE BUYER SIMPLY DID NOT PLAN AHEAD AND INCLUDE A TRACKING NUMBER! Finally, with respect to international shipments, we have added the following two stipulations for your consideration:

1) There are forms of international parcel tracking available, for an additional fee. If this is an item that you wish to be able to track en route from the US, YOU WILL NEED to pay for this form of premium shipping.

2) If you do not care to have this item tracked en route, then I am not responsible for the item's delivery once it leaves my possession at my local post office.

We believe in customer service, and will take EVERY return query seriously. At the same time, we will not accept frivilous returns, or won't be held responsible for international shipments because the item could not be tracked after its departure from the US. Thank you for taking the time to read our ebay "me" page!]