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Do you have an online store? Do you have a Buy Now listing? [TOP] |
 Yes, we have 2 online stores. In addition to our Cyber-Deals Store, we also maintain our eBay Store, featuring buyer favorites, new & featured items, titles by collection/series, kids software titles
by age, and other customized product searches.
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Pre-Order Product Inquiries [TOP] |
| In item listing descriptions, we have posted what is known of each product, including operating system compatibility. For additional product information and reviews, we encourage you to research online. Any system compatibility advisement we post in item listing title supplements/supercedes operating system information provided in item listing description. For example, for a PC software item, we
may show "Vista" in listing title but only "Windows 98/XP" in listing description. In such cases, the product was released pre-Vista and may not show Vista on it, but since product's release, the software publisher has tested and certified product as Vista compatible.
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Do you offer multiple orders discount? [TOP] |
Yes, for multiple item/listing orders, we always combine purchases with offered discounted shipping and handling, given all
items are to be sent together to same address. See listing(s) for rates. When you are ready to pay for all items, please use the eBay Checkout system, which will calculate adjusted total, reflecting discounted shipping and handling. Should the eBay Checkout system not show all of your items, not adjust for combined orders discount, or if you have any related question, please contact us through "Ask Seller A Question" link, "Contact
Seller" link, or "Request Invoice from Seller" link.
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How and when do
you ship? [TOP] |
 We ship United States Postal Service (USPS)
1st Class Mail, unless buyer has selected and paid for upgrade to Priority Mail. We do NOT ship Media Mail, even upon request -- no exceptions. We ship Monday, Wednesday and Friday, except Holidays.
We ship within 2 business days of our receipt of full, cleared payment. Possible exceptions/delays:
- Buyer requests shipment to be temporarily held pending further advisement (e.g. to send item with other pending purchases)
- Open question regarding order or fulfillment. We will
email buyer if clarification or additional instruction is needed. For example: the
name/address associated with the payment does not match the name/address to whom package
is to be mailed.
- Ship-to address provided is not verified by Paypal.com
- Though all listed product is in-stock for ready fulfillment,
occasionally, there may be a 1 - 2 day delay if product needs to be transferred from our
other warehouse/storage facility.
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Have you shipped my order? What is tracking number? [TOP] |
For orders shipped within USA, we email US Postal Service delivery confirmation tracking information. Please check your email inbox (for your eBay registered email address) for a notification from "CyberDeals Inc <info@stamps.com>". The email subject line reads "Cyber-Deals Inc has sent you a package". For orders shipped outside USA, see
"Shipments
outside the United States?" section.
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Shipments
outside the United States? [TOP] |
 Yes, we ship outside the USA. Prior to ordering, please review following shipping and service information, which differ from
domestic (within USA) order fulfillment and service support.
- We ship US Postal Service (USPS) 1st Class Mail worldwide to countries / regions where Paypal payment is available and to Paypal-provided mailing address only.
- Usual delivery period is 4 - 7 business days following shipment date. Actual delivery date could be delayed for undeterminable time period if shipment is held by destination country Customs. Buyer / addressee is responsible for any Customs import fees which may be levied.
- Delivery tracking and insurance are not available with default shipping method. If shipment is lost or damaged in transit, seller is NOT responsible for any refund, replacement or other consideration to buyer, unless buyer pays for Global Express International Mail service, which costs typically 3 - 5 times our default 1st Class rate.
- Seller does NOT provide any technical support if product does not work. We will accept product return, however buyer is responsible for return shipping expense. See Returns / Refunds / Credits section for full / partial refund eligibility information.
By bidding or purchasing, buyer agrees to seller terms as above. For over 10 years, we have shipped orders outside USA; 99+% are received by addressed party without issue.
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| Why doesn't software install? [TOP] |
While there is always rare possibility of a disk being defective, in most all cases, inability to install software is found attributable to operating system incompatibility or conflict with loaded memory resident program (e.g. anti-virus), system setting, or hardware driver. Customers have reported identifying/fixing problem with one or more of the following:
- If software auto-install does not start upon inserting disk into CD/DVD drive, attempt to launch manually by browsing disk directory for a "setup", "install", "autoplay" or like executable file, and then clicking filename
- If software appears to start installing (automatically or manually) but then stops/fails, temporarily disable active program(s)/utilities and re-attempt installation (Note: prior to temporarily disabling anti-virus, it is best practice to scan all media/disks first)
- Skip past any prompted hardware tests. For example, if program asks if you want to test sound and video, do not choose and instead move/skip to next step
- Check CD/DVD disk for any blemishes / scratches
- Attempt software installation on a different computer, preferably one which does not have memory resident programs loaded/running and which has default system settings
- Browse software publisher support website for possible known issue(s)
- Search Internet for possible similar issue(s) experienced by others
If problem not resolved, please see How do I return my order? section.
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When will
you post feedback? [TOP] |
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We post positive feedback upon receipt of cleared, full payment. On rare occasion where we may inadvertently miss posting feedback, please contact us through "Ask Seller A Question" or "Contact Seller" link.
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When
are you going to respond to my email? [TOP] |
We review inbound email queues multiple times each business day (Monday through Friday, except Holidays) between 9am - 6pm, and respond on a first-in-first-out basis. Timely response to incoming email is a priority for us, second only to expedient fulfillment of orders. In most cases, we respond within 48 hours.
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| How do I pay for my bid/order? [TOP] |
For a single item order, please use "Pay Now" link in listing. For multiple items, please use eBay Checkout feature on your "My eBay > Items Won" page. eBay's Checkout will automatically recalculate total with adjustment for discounted shipping/handling. Alternatively, you may contact us to request an adjusted eBay invoice.
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What
forms of payment do you accept? [TOP] |
 To paypal@c-deals.com, our Verified, Business Premier Paypal Account. Note: If buyer's Paypal-provided address is
unconfirmed or unverified, seller reserves right to refuse payment.
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    Through Paypal.com credit/debit card processing. |
Mailed (money order / check), wired and COD payments no longer accepted.
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Have you received my payment? / [TOP] |
Please check your Paypal account online to confirm your payment was processed by Paypal. Also, check that your payment has cleared. If uncleared, Paypal advises sellers to hold order fulfillment/shipment until they further advise. We download cleared Paypal payments daily and accordingly update orders. Upon shipment, we email delivery tracking information (for orders shipped
within USA).
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| How do I cancel my
order?
[TOP] |
| We understand that an unexpected extenuating circumstance may make it is necessary for a buyer to renege on your obligation. If auction listing is still open, please review and follow eBay guidelines and procedures for retracting your bid.
If auction listing has closed or you have placed Buy Now order, as a seller, we are obligated to complete transaction and we have already been charged Final Value Fee by eBay. Upon buyer request, we will close order and submit reimbursement claim with eBay, who may take action on buyer account (at their discretion and beyond seller control) in accordance with eBay's non-paying buyer policies.
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How do I return my order? [TOP] |
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We readily accept product return to:
Cyber-Deals Inc
P.O. Box 8026
Foster City, CA 94404
Buyer responsible for product return packaging and postage. Return shipment must be postmarked within 14 days of original delivery date (per tracking record).
Seller will refund or replace/exchange after seller receives and inspects returned product, which must be complete (with all contents originally included)
and undamaged (unless otherwise agreed). No return or exchange if the UPC code has been removed from the packaging (if applicable).
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| How much is my refund? [TOP] |
| Order Status / Product Condition | Consideration to Buyer |
| Shipment returned to seller unclaimed, undeliverable, or for other reason preventing US Postal Service from delivering to address provided to seller |
Refund net of shipping/handling and net of eBay fees. Upon request and within 7 days of refund, seller can provide copy of USPS return markings. |
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Product not as offered, damaged in transit or confirmed defective by seller |
Exchange or full refund, depending on agreement between buyer and seller |
| Still sealed / as shipped - product as offered |
Refund net of shipping/handling and net of eBay fees |
| Originally sealed but opened - product as offered1 |
Refund net of shipping/handling and net of eBay fees and net of 15% restock fee |
| "Outside USA" order not received or received damaged | If buyer paid for Global Express service, seller with ship replacement, else no refund or consideration provided |
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Includes product that buyer may not have been unable to install/run but that seller, upon receipt of returned product, tested non-defective and confirmed compatible with posted operating system | |
| Why doesn't software run after installing? [TOP] |
While there is always rare possibility of disk being defective, in most all cases, inability to run software is found attributable to operating system incompatibility or system setting/hardware (especially with video or sound). Customers have reported identifying/fixing problem with one or more of the following:
- Recheck software compatibility with your operating system
- Check CD/DVD disk for any blemishes / scratches
- Try running in earlier Windows mode: right click on program icon; click on Properties option; in Properties pop-up, select Compatibility tab; select alternate Windows options for this particular program
- Attempt software installation on a different computer, preferably one which does not have memory resident programs loaded/running and which has default system settings
- Browse software publisher support website for possible known issue(s)
- Search Internet for possible similar problem experienced by others
If problem not resolved, please see How do I return my order? section.
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Liability Limit [TOP] |
Buyer agrees that Cyber-Deals Inc. shall not be responsible for any consequential, special or punitive damages arising out of use or inability to use any product. Buyer agrees that Cyber-Deals Inc.'s liability shall be limited solely to refund of amount no greater than original total amount paid.
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Privacy Statement [TOP] |
Your information is NEVER released to any party! We
only use your contact information for order related matters. If you do not wish to
be contacted with hot deals and special offers, email us at support@c-deals.com; type "No Mail" in Subject field. We do not collect credit card information, as we do not process charges.
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