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 Dan's History
I actually started on eBay selling comic books and Legos, but my real interest was Model Trains. So I decided to pursue that passion, and 7 years later, here we are today as one of the biggest sellers in the entire Toys & Hobbies category on eBay. Much of this is due to such a great team of quality employees. Allow me to introduce them to you!
Doug handles the majority of our listing and customer service as well as managing most of our eBay operation, thanks to him I can now focus mainly on selling brass model trains through our website www.BrassTrains.com.
Bill works part time now (after many full time years) as our professional photographer.
Jim is our newest addition, though he has been helping our company for years. He handles shipping, photography, and a little bit of everything!
Mom is now retired, but occasionally stops by to help us pack.
Wayne is also retired but works part time as a packer.
Customer Satisfaction Guarantee
Here at Dan's Train Depot, we pride ourselves on on our Customer Service. Bottom line, if our customers aren't happy then we aren't happy. Simple as that! This is evidenced by the fact that we have over 19,000 unique positive feedbacks with over 60,000 total positives, and a 100% positive rating. It's not always easy, but we always try to treat our customers as we would like to be treated.
We also pride ourselves on excellent packing! I can assure you that Jim, Wayne, and Bonita are very attentive to making sure you get your item(s) undamaged! Mistakes do happen, but I can assure you that they are few and far between.
Bottom Line... If Our Customers Aren't Happy - We Aren't Happy
DTD In the News
Yes, Dans Train Depot has been featured in several books and magazines, including books by Marsha Collier, author of eBay for Dummies and many other books, and we were listed as one of her favorite eBay Stores! We have also been featured in several other books about eBay, and even in an Entrepreneur Magazine feature article! And of course you've seen us in the pages of model railroad magazines.
F.A.Q.
Do you combine eBay wins to save on shipping?
Yes, we are happy to combine your wins for as long as 1 week so that you can keep bidding and not worry about outrageous shipping costs.
Will you mark international packages as "gift" or reduce the "declared value"?
No, we strive to stay in line with the local and international laws, which state that we have to declare the item value as the purchase price less shipping costs. Please note that we do describe most items as "Used Toy Trains," which many times exempts them from import fees and/or taxes.
What is the Shipping Cost to ______?
We utilize the ebay Shipping Calculator, so please use the rates you see in each listing for both Domestic and International. |
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