| I won - Now what happens?
| We will send you an email
instructing you how to pay for the auction and specifying the grand total. The email is sent to the
email address on file with ebay for your userid - So make sure you check that email account. |
| I have not received the email yet
what can I do?
| If the auction has
just ended or you used buy-it-now, you can checkout using the "CLICK
HERE TO CHECKOUT" link in the middle of the auction listing description.
Our automatic emails can sometimes take up to 2 hours to be sent after the auction end. If you have not
received our email after 24 hours, please Click
Here to send us a message to look into your order. |
| How do I pay for an Auction?
| You can pay for your order
using VISA, MASTERCARD, or PAYPAL. |
|
What Payment Methods
do we accept?
| We accept
USA based Visa or MasterCard, Amex or Discover cards -
or you can pay using PAYPAL
All payments must come from a USA Based account.
our PAYPAL id is auctions@dealtree.com |
| Do you ship to Canada, Alaska, or
Hawaii?
| We do not currently ship to
Canada, Alaska, or Hawaii at this time |
| Can you combine
multiple shipments to reduce the cost of shipping and handling?
|
We do not offer combined shipping - Since we ship each item on a separate
invoice, and items may ship from multiple warehouses we cannot easily combine multiple orders. |
| Can I pickup my order?
| Check with us before
placing the bid. Many items are shipped from 3rd party warehouses in other locations so will-call orders
may not be available.
If pickup is available (check on the actual listing), there
may also be an order handling charge for pick-up.
Please check the listing for details |
| What warranty is
offered by Dealtree?
|
Since we sell both new and used items, we cannot guarantee
that any item has a manufacturer warranty,
All items are sold AS-Advertised, with no warranty expressed
or implied unless otherwise stated on the auction.
We
guarantee the item you purchase is in the condition advertised in the listing, or you may
return it within 14 days for replacement
If you are not happy with the condition of the item you receive from us we will make a reasonable attempt
to make it right with you. - We want repeat customers!
|
| When will you leave me
feedback?
|
We automatically leave positive feedback in response to all feedback we receive. |
| Is the item you have
compatible with my system? |
In most cases - all we
can confirm is that the manufacturer part number matches the item, and that the description is provided for
this item by the manufacturer. We are unable to confirm compatibility, or specific technical question about
the item, since we are not the manufacturer.
All the information we about the item is contained in the listing. |
| I bid on an item but changed my mind -
can I cancel my bid? |
If the auction has already ended you cannot
cancel your bid. Please read eBay's
information on bid retractions |
| Can I phone Dealtree?
| We encourage you to use email
for all communication so we have a record on file.
We are open Monday to Friday 8:30am to 4:30pm for our
contact info Click
Here |
| I have another question
| Please Click
Here to ask a question. If the question is about a specific item, we will need the item number, or the
Dealtree invoice number. We attempt to answer all questions within 1 business day. |
