Our goal is to bring the
best price and best quality of products to our customers. With over 1,400
feedbacks a month and over 18% repeat customers every month. We are at the right
track.
Below is our most frequent ask
questions from customer, over 70% chance you can find your answer below
F.A.Q.
1. I have put in the ink cartridge but no ink comes out (or print out with
white line), please help?
First, make sure you have pull out the
Yellow Tape that seal
the air hole on the cartridges before installing the cartridge into the printer
(which is different then original Epson cartridge that you install before
removing the tape.) If you have install the ink cartridges into the printer
before removing the Yellow Tape, you need to take out the cartridge, wait 5
minutes, so the air pressure can be balance out, then reinstall the ink
cartridge back into the printer. Some cartridges (e.g. T0431) may
have a small clear circle tape that sealed the ink hole (which is the same size
of the hole and hard to see if you didn't pay attention) you may need to remove
that if you experience printing problem.
2. The print quality is not good, is there something I should set?
To ensure best printing result, please run nozzle check and print head
alignment after installation. If nozzle-check result is not satisfactory, please
run nozzle cleaning or head cleaning until it's ok.
3. How can I get dried ink out of my print head so I can print again?
Place the clogged cartridge in about 1/4 - 1/2 inch of warm water for a few
minutes. When ink starts to slowly leak out take the cartridge out of the water
and dry it using a soft cloth to "Q-tip." Then place it back in your printer and
run the print head cleaning utility that comes with your printer software. You
may have to run this 2-4 times before printing quality is reestablished. If your
print head is destroyed, as can happen, you will have to buy a cartridges and
refill that cartridge before it is fully empty.
4. Do you ship outside of United States?
Sorry, currently we can only ship within United States. We are working on
some automatic program right now and will ship to Canada in the near future.
5. When will my order ship out?
We ship everything within 1 business day after payment received. You should
receive an email with tracking number from Shipping Dept. within 1 business day
too. If you use Hotmail or Yahoo Mail, etc., make sure to look into your spam
folder. If still can't find it, you may use the 'Contact Seller' link from the
listing to request the tracking number. Make sure includes your name and
shipping address. If you have not receive your order within 7 business days,
please 'Contact Seller' ASAP.
6. My printer's model does not show on the box, did I get the wrong ink?
Mostly not, unless we send you the wrong model of ink, please check the model
# of the ink to confirm. The box of the ink cartridge only shows an sample of
compatible printers, not all of the printers.
4. Do you accept other form of payment beside Paypal?
We also accept money order, checks, and credit card. Please use the 'Contact
Seller' link in the listing and we will send you additional info to submit
different kind of payment. We do prefer Paypal payment for faster transaction.
5. Can I purchase multiple quantity of the same item?
Yes, please go to our Ebay store. You can purchase up to 100 pcs of each item
there.
6. I have send you an email but how come didn't receive your reply?
First, please make sure you use the Contact Seller link for the listing,
otherwise, we might miss your email. Second, it might take up to 2 business days
to reply your email.
7. The print quality is not good, is there something I should set?
To ensure best printing result, please run nozzle check and print head
alignment after installation. If nozzle-check result is not satisfactory, please
run nozzle cleaning or head cleaning until it's ok.
8. How can I get dried ink out of my print head so I can print again?
Place the clogged cartridge in about 1/4 - 1/2 inch of warm water for a few
minutes. When ink starts to slowly leak out take the cartridge out of the water
and dry it using a soft cloth to "Q-tip." Then place it back in your printer and
run the print head cleaning utility that comes with your printer software. You
may have to run this 2-4 times before printing quality is reestablished. If your
print head is destroyed, as can happen, you will have to buy a cartridges and
refill that cartridge before it is fully empty.
Latest update: Oct. 7th, 2006
View this member's Reviews & Guides.
View this member's My World page.
To create your own About Me page, click here.
|
