Who am I buying from?eSpot is one of the premier online resellers of new and used overstock inventory. Our professional auction service allows individuals, businesses, and fundraising organizations to sell their items on eBay without the hassles of selling. We manage every step of the eBay selling process from authentication, research, and professional photography to listing creation, customer service, and delicate packaging. With our trusted auction experience and impeccable eBay rating, buyers can rest assured that they will receive exactly the high quality item they bid on, GUARANTEED, or their money back. We hope you have a pleasant experience buying from eSpot and would appreciate positive feedback if this auction experience has been an agreeable one. We pride ourselves on excellent customer service, so please contact us with any questions or concerns at CustomerService@espotdeals.com
How do I purchase an item? To purchase an item on eBay you either 1) need to bid on the item within an auction setting (and win the auction with the highest bid) or 2) click on the "Buy It Now" button in a fixed price setting. You will then be notified within 24 hours via email with instructions onhow to complete the transaction.
What is your Shipping Policy? Domestic Shipping We ship via UPS Ground to the lower 48 states. For expedited shipping, we also offer UPS 2nd Day Air and UPS Next Day Air Saver (payment must be received by 11am EST to ship same day). For some small packages, we also ship via USPS Priority Mail. WE DO NOT SHIP TO PO BOXES. For orders going to AK, HI, PR, and other overseas territories, we will ship via USPS Priority Mail, or if the box is large, via UPS 2nd Day Air. The shipping cost to these locations is MORE than for UPS Ground, so please bid accordingly. International Shipping Canadian Buyers: We ship via UPS Standard, with full online tracking and transit times of 2-6 days. Worried about customs? Don't be! Simply pay the $10 brokerage fee and 6% Canadian Sales Tax up-front, and your package will arrive at your door as if it were a domestic shipment. No hassles, no customs delays, and no hidden charges - it's Canadian shipping the eSpot way. International Buyers: We ship via USPS Express Mail International, with full online tracking and transit times of 3-7 days. If you can pay by PayPal, then we can ship to your country. Except in the case of UPS Standard, you are responsible for all customs duties, brokerage fees, and taxes, which are NOT included in the shipping costs. We will not label items as "gifts" or declare a lesser value for customs. Important Note: USPS Express Mail International is NOT available for large packages. If no shipping price is listed for USPS Express Mail International, then the package is too large and we cannot ship via that method, or any other USPS method. NO EXCEPTIONS. Professional Packaging Most items shipped by eSpot are packaged in a brand new, high-quality box and cushioned with industrial-strength air pillows. While we spend more than the average eBay seller on packaging, we take pride in having every item we ship arrive safely to the buyer. Local Pick-Up At eSpot Deals, we keep our prices down through the power of automation and therefore local pick-up is NOT allowed, unless the auction explicitely says otherwise. In the case that local pick-up is allowed, a 5.0% Maryland sales tax and handling fee will apply.
What is your Return Policy? Return Policy eSpot offers a full, money-back guarantee on every item we sell. If the item you receive does not match our description (including authenticity), we will refund your payment in full, including the original shipping cost. Buyers must notify us within 7 days of receiving the item to initiate a return (see Contact Information). After 7 days, the item is legally yours and cannot be returned. NO EXCEPTIONS. Once your return is approved, we will issue you an RMA # for your order. Please note that we do not accept returns for items accurately represented in the listing. If such an item is returned, a 20% restocking fee will apply and no shipping will be refunded. In all cases, the buyer is responsible for all return shipping costs. We do NOT accept returns for items without an RMA number, so please contact us today if you want to initiate a return for your item. Terms & Conditions The authenticity, stated condition, of all items are unconditionally guaranteed. However, all items are sold in “AS-IS” condition without warrantees, unless otherwise stated.
What Kind of Customer Service help do you offer? At eSpot, your satisfaction as a customer is very important to us. If you have any questions or concerns regarding your purchase, please contact us immediately, and we will work to resolve your issue. e CustomerService@espotdeals.com
t 301.761.1803
eSpot
5001-A Forbes Blvd
Lanham, MD 20706 Our Hours (EST): Mon - Fri: 10am - 6pm
Sat - Sun: Closed All emails will be promptly responded to during these customer service hours. All auctions and questions that occur over the weekend or after customer service hours will be handled the next business day. |
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