Frederick of Hollywood, Inc.

VeRo Program

 

Frederick of Hollywood, Inc. (redericks is a member of the VeRo program and we strictly enforce proper use of our trademarks, services marks, images and copyrights. The distinctive photographic images and accompanying item descriptions appearing on our website and in our catalogs are protected by copyright and not available for general use. Frederick's of Hollywood owns the exclusive rights to all website and catalog images and they are not licensed for use on eBay. Information on eBay's intellectual property guidelines and federal laws governing the use of images may be found on eBay at http://pages.ebay.com/help/community/png-items.html.

 

 

Genuine, first quality Frederick of Hollywood brand clothing is identified by an unmarked Frederick of Hollywood brand label and only available at www.fredericks.com, in our catalog and at one of our 175 stores.

 

 

Frequently Asked Questions (FAQ)

 

 

Q: Why was my auction suspended?

 

A: We asked eBay to suspend your auction because Fredericks believes that the merchandise that you were offering for sale is counterfeit or otherwise infringes on Fredericks trademarks. Because of how eBay works, we can only make this determination based upon your auction's title/description/photographs.

 

 

Q: Why did eBay allow me to post my auction?

 

A: eBay maintains that it cannot conduct a comprehensive pre-screening of their auctions. The fact that eBay permitted your item(s) to be listed for sale does not mean that their sale is legal or that they do not infringe Fredericks trademarks.

 

 

Q: Why does Fredericks care if I sell a single piece of unauthorized Fredericks merchandise?

 

A: Fredericks has spent large sums of money throughout the world to develop and maintain its reputation for style and quality. Sellers of counterfeit merchandise attempt to trade off of Frederick well-earned reputation. Sales of counterfeit goods damage Frederick reputation, as many of the purchasers of inferior counterfeit products will attribute the poor quality merchandise to Fredericks.

 

 

Q: I think that the item I offered is genuine. How can I tell if it is real?

 

A: We cannot provide the public with detailed information on how to identify genuine Fredericks items; such information could be used by counterfeiters to improve their bogus products. The only way you can be certain that you are purchasing a genuine Fredericks fashion product is to purchase from a Fredericks store, catalog or online at www.fredericks.com or www.fredericksofhollywood.com.

 

 

Q: Why can't I use the word " Fredericks" or redricksn my auction heading even though I am not selling a Fredericks item?

 

A: Many eBay sellers use the trademarked term " Fredericks" in their auction title or description simply to get attention from consumers looking for authentic Fredericks goods. This is a form of trademark infringement recognized by the courts as "initial interest confusion." Even though consumers may ultimately realize that an auction or website has no connection to Fredericks, such conduct is illegal trademark infringement, and is an attempt to take a free ride off Frederick name and reputation.

 

Q: Why can't I describe my item as " Fredericks -STYLE", " Fredericks -LIKE" or a similar phrase?

 

A: Due to Frederick fame and reputation, a person who sees the Fredericks name is likely to believe that the goods are in some manner connected with or endorsed by Fredericks. Such confusion as to association or sponsorship is a form of trademark infringement and violates federal and state laws.

 

 

Q: Why was my auction singled out when there are other infringing auctions of Fredericks merchandise on eBay?

A: Fredericks is working diligently to ensure that all unauthorized uses of its property are removed from the eBay website. While it is our intent to remove all unauthorized product from eBay, listings are added at a rate and volume, which can be difficult to monitor. We do, however, take necessary actions when we learn of infringements and the fact that we do not proceed against all infringements does not affect the fact that the sale of unauthorized product is against the law.

 

Q: Why didn't Fredericks contact me directly before reporting my auction to eBay?

 

A: For reasons of speed and efficiency, it is impractical to contact each seller individually. In order to maintain its reputation and name, Fredericks must work diligently and speedily to protect its reputation for providing the highest quality products, and to stop the sale of inferior products under its name and trademarks.

 

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For specific questions regarding Frederick policies that are not answered above or within eBay Community Standards, or if you find an auction item that you suspect is unauthorized, please contact Frederick's of Hollywood at auctions@Fredericks.com.

 

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