Computer Geeks, headquartered in Oceanside, CA, is a leading direct-to-consumer e-commerce site specializing in providing computer-related excess inventory, manufacturer-closeouts, and high-demand computer components and peripherals at highly-discounted prices to our consumers!

How do I purchase an item?

To purchase an item on eBay simply click the "Buy It Now" button.   When you're done shopping in a fixed price setting. Simply checkout.  Sales Tax will be charged on all orders delivered to an address in California (CA).  Having trouble with PayPal?  Purchase directly from our web site by clicking the "bookmark our site" graphic at the top of the page.

What is your Shipping Policy?

We ship using FedEx Ground or UPS Ground (our choice - please do not make special shipping method requests).  We do not currently offer shipping outside the US and Canada.  Shipping fees and/or return shipping costs are not refundable

NOTE:  We cannot ship to APO or PO Box addresses!

What is your Return Policy?

• Customer must inspect all goods upon receipt and notify Computer Geeks within 7 business days if any products are missing or damaged.
• All sales are final. Return of non-defective product within the first 30 days from date of purchase will be subjected to a 15% Return Fee.
• Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.
• Only defective product returns will be accepted after 30 days for repair or replacement only.
• Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
• Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only.
• To return a product you must obtain a Return Merchandise Authorization (RMA) number. Geeks will not accept returns without prior authorization.
• RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact Geeks to obtain another RMA number.
• Once the RMA has been issued you will receive an email explaining what to expect during the return process. It is highly recommended that you use the non-prepaid address label provided on the lower portion of the RMA email sent out upon generation. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.
• Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer expense.
• Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 15% Return Fee plus applicable handling fees.
• All product(s) must be return as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer expense.
• All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing Geeks will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available Geeks will credit the customer account based upon current market value of the received product(s).
• Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".
• Return Policies subject to change without prior notice. Customer should review these return policies prior to making purchase.
  

What Kind of Customer Service help do you offer?

Computer Geeks offers telephone and email customer service.  For more information, visit the Computer Geeks Web Site, and click on the "Customer Service" link for our phone number and customer support contact web form.