 |
Check-Out Instructions
After winning an item in auction or completing a Buy It Now purchase, you have two check-out options:
- Check-Out Now! Click the eBay Pay Now button at the top of the listing to immediately proceed with the checkout and payment process. You can also find your checkout by using the checkout lookup tool.
- Check-Out Later: If you do not choose to Check-Out Now, you will be notified by eBay via e-mail that you are the winning bidder. There is no need to contact us to arrange payment. We will automatically send you an e-mail within three hours of auction close. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.
- PLEASE NOTE: All PayPal payments MUST be made through our secure checkout system. You can either click on the Pay Now button at the top of the eBay listing to reach your secure checkout or you can wait to receive your checkout link via email within three hours of auction close.
We accept PayPal, Visa, MasterCard, and American Express credit cards through our secure online payment system. 
- Payment is expected within 7 days of close of auction.
- We do not accept credit cards issued outside of the contiguous 48 United States (international credit cards).
- We do not accept checks, money orders, or any other form of payment other than those listed above.
- We also do not accept payments from international PayPal accounts. Your PayPal account must be a U.S. based account.
- PayPal customers: Paypal payments are only accepted through our secure checkout system. Click on the Pay Now button at the top of the closed eBay listing to reach your secure checkout page. You will also receive an e-mail with our secure checkout link within three hours of auction close. Thank you for your prompt payment
- Attention PayPal customers: eChecks will delay your order! If you use eCheck as your funding source, you must realize that eChecks are processed like a personal check and takes 3 to 5 business days to clear your bank account. We can not begin processing your order until the funds have cleared. If you select eCheck as your funding source in Paypal, this could delay the processing and shipping of your order by 7 - 10 business days in addition to the normal processing and shipping times. We recommend that you use an Instant Payment or Credit Card as your Paypal funding source for the best processing and shipping time.
Sales Tax: We are required by law to collect sales tax in the following states: Arizona, California, Connecticut, Florida, Georgia, New Jersey, New York, and North Carolina.
Shipping Cost and Shipping Time
- Shipping cost is a flat rate shown on each listing. Shipping to the 48 contiguous United States.
- Shipping time: Please allow up to 10 days after payment is received for order processing and shipping time.
- You can conveniently check on your shipment status immediately after we ship your product, which is generally within 4 business days of the day you receive an order confirmation. Your order confirmation email will include the necessary login information along with your order confirmation.
Click here for real time shipping and order status information.
- We ship only to the 48 contiguous United States.
- We do not ship to P.O. boxes or APO/AFO addresses.
Please Note: You MUST confirm that your shipping address entered into checkout is the correct shipping address. Any changes you request to the shipping address after completing checkout will incur a $10 fee to cover the UPS change of address charge. Please make sure your shipping address is entered correctly in the checkout!
Purchases from Harman Audio include the original warranty. The following links provide all product warranty information.*
Purchases from Harman Audio include all applicable parts, accessories, manuals, remotes and the original manufacturer's warranty.
***If you purchased from Harman Audio on eBay and your product requires warranty work during the warranty period please contact us at harmanaudio@harman.com and provide the
1. Order Number
2. Your day and evening phone number
3. A brief explanation of the issue.
The following links provide all product warranty information.
Harman Kardon Warranties:
Harman Kardon Electronics Warranty (pdf)
5-Year Loudspeaker Warranty (pdf)
1/5-Year Warranty (pdf)
Infinity Home Audio Warranties:
1-year/5-year warranty (pdf)
5-year warranty (pdf)
JBL Home Audio Warranties:
1-year/5-year warranty (pdf)
1-year warranty (pdf)
5-year warranty (pdf)
*These files require the free Adobe Acrobat Reader.
For more detailed information and instructions on returns, click here.
Product Support
When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you’ll need it for a return shipment.
If you require any additional assistance with setup, or find that a part is missing or the unit is not operating as you expected, please contact us at harmanaudio@harman.com and provide the order confirmation number, your day and evening phone number and a brief explanation of the issue. We will be happy to assist you. Please be sure to save the box, and the shipping carton and its contents in the unlikely event that you'll need it for future shipments.
Feedback: We are committed to your satisfaction. Harman Audio will automatically leave you positive feedback as soon as we receive cleared payment from you.
Return and Exchange Policies: For more detailed information and instructions on returns, click here.
For more information and answers, please see our FAQ page
We sincerely appreciate your business and thank you for shopping at Harman Audio!
©
Copyright 2009 ChannelAdvisor Corporation. All rights reserved. 
|
)
