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FEEDBACK COMMENTS
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ADDITIONAL INFORMATION
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CONCLUSION
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 I will
not do business with him again under no circumstances
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This person
purchase a yagi antenna on ebay and we sent this one. Then he
decided that she don't want the product and instead of sending back
for refund she refused the package. (this mean that we have to pay
the shipping fees to get the product back because of his OWN
mistake). If a product is defective we refund shipping to send back
but we will not pay shipping fees for someone who don't know what he
want! We already refund the initial shipping charge when a
product is returned but we don't have
to assume the shipping charge to send back. Moreover, this is international transaction
and she never asked for return procedure which mean this will
cost brokerages fees and taxes. We need to abandon the product
because of those fees so we have been fooled by a
customers who not follow the rules. She don't want to discuss
about this, she said that we are the seller and
we need to assume those fees while it is clearly
stated in our Ebay auctions that you must send Email to
get the return procedure and RMA number.
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We are always pleased to help and standing behind
our products, but we are not your daddy and we don't have to pay for your
own mistakes. When you try to let us pay fees engaged because of your own
mistakes we no longer talk about a fair transaction... we talk about FRAUD
ATTEMPT.
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Very Poor Customer Service! No Tech
Support! No Phone! No English! No Help!!
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Reply by innovativedevice (Jun-06-09
13:54): We sent 13 messages with
technical help to this customer! What else we can
do?
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We helped this guy with not less
than 13 emails. He was upset because we don't give technical help through
phone. This person want a perfect helpguide with 1000 of questions
and answer to all possible problems in the whole universe! It
is impossible to give satisfaction to such buyers. We told him
3 times to verify his password... He finally said he got
password problems and we never helped him to solve his
problem! I don't thing sending 13 emails to try to
solve a problem deserve a negative feedback (especially when the buyer
finally got it to work as described).
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Read our technical messages and
please understand that we are still human! We cannot imagine
all the different problems you may have but we are always helping our
customers. So instead of blaming us for your own problems take into
consideration that the product have been fully tested before shipping and
if a problem occur it is probably a manipulation problem on your
side.
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Software crashed my computer…10mile range
embellished…seller blamed it on me.
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Reply
by innovativedevice (Jun-02-09 13:43):
The kind of customer you don't want, he blame
you for his own computer problems
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Follow-up by cojones1947 (Jun-02-09
15:07):
To
put it in other words….This item is a piece of
caca……
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We have sold around 10 000 of Yagi
antennas worldwide so far. This is the first time ever that someone
give me such ridiculous feedback. He said we completely
crashed his computer with our device and he needed to format the hard
drive. He is using windows vista (a protected O.S. which never
allow you to do something that can make your computer to crash).
Anyway it is impossible that a driver installed on your computer corrupt
the whole computer (unless your computer was already unstable).
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We have seen blue screen on some
vista computers, but this is a physical problem with other devices in your
computer. The fact that the computer crash right after you plug the
antenna doesn't mean that the product is defective (something else
previously installed on your computer is probably the problem). We
fully tested our devices under all Operating system and we know they work
fine with most configuration.
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could not set it up !
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Reply
by innovativedevice (May-18-09 16:53):
It is so easy to leave a negative
without asking for help!
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We never got message from this
buyer. Even after contacting him when we have seen his
negative. This buyer never replied! We cannot help
people who don't want to be helped!
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Always ask for help before leaving a
negative. We will solve the problem in ALL cases. We have never seen a
problem that we cannot solve after several years of business.
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 5 weeks to receive my item, not even a good product.
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Reply
by innovativedevice (Apr-19-09 20:22):
We are NOT responsible of slow
delivery, and we have 30 day money back
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We are not responsible of
everything! We are not the shipping company. Like you can
clearly see in the feedback system, you cannot evaluate the transit time
in your feedback. If we takes 5 weeks before sending the package it
is our fault... but it is never the case because we send the package
inside 24-48 hours. Our part of the shipping process is always
respected.
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Please put their frustration in the
feedback! You need to remember that feedback have a big impact on
the seller so you need to evaluate the right way. You can let
us know your insatisfaction about a slow shipping process... or ask before
buying for faster shipping method, but never leave a feedback for
something that we have no control on.
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is it ultra long
range, it is not.. fake made and.or think, not works, dont, buy
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Reply by innovativedevice (Apr-08-09
19:24): 0 Feedback rating No
communication he don't want to get helped What else to
say
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This is a new Ebay buyer who never
took time to ask about his problem.
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How many times we will have to say
that you need to ask for help. We are always pleased to help (if you take
time to communicate with us)
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Wasn't up to its
exspections, not reconmending it to others
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Reply by innovativedevice (Apr-06-09
11:02): NOT EVEN TAKE TIME TO ASK
ABOUT YOUR PROBLEM! Bad manipulation = bad
feedback |
Again, not took time to ask for
help
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How many times we will have to say
that you need to ask for help. We are always pleased to help (if you take
time to communicate with us)
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Wireless card is brokenbut still works.No response to
2nd email abt broken card.
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Reply
by innovativedevice (Apr-02-09 13:18):
Now I understand what you mean!!! I
send you an email to solve this now.
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A good clear message always help to
know what's going on! If there physical problem with a product
and you can send a photo this will also help a lot.
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Please give us detailed information
when you ask for help, if we don't understand what you mean we will answer
other buyers first while we are trying to figure out what you means... and
if we are still not able to understand we will ask for more info.
Which mean it takes more time to be answered and you will still need to
provide us additional information.
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made in wood,not for
outside use!,parts not solid shaki in wind,fell down,broken
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Reply by innovativedevice (Mar-24-09
06:42): PVC foam is not WOOD, This survive hurricane!
why not contacting us about prob
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PVC foam is not wood,
PVC foam is water resistant, UV proof with good flexibility. This is
a very good product to build antenna. The fact that you don't know how it
is made does not mean it is crap! If the antenna fell
down it is probably because of your own mistake, you need to fix the
antenna... we will not go on your roof to hold it tight!!!
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Frustrated buyers send feedback
which does not make sense! Take 3 good air breath before
leaving your feedback and you will see things becore clear!
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USB 24dbi Yagi Ant DID
NOT work right. Returned Refunded, out return
postage.
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Reply by innovativedevice (Mar-17-09
08:32): This is UNFAIR, You got
help and refund You were aware of the 30 days money back
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Follow-up by gergro (Mar-17-09
09:39): SORRY your outdoor Ant
was out preformed by a 6dbi indoor ant @ ground level!
:{ |
This buyer have not read the auction before buying the
product, he sent neutral because he did not get refund of the shipping fees to
send back. (we refund the entire transaction including initial
shipping charge but the buyer need to pay the shipping to send back).
Furthermore, he won't agree to cancel the transaction because he want to
get the shipping charge to send back... this is called EXTORSION.
He is
also not satisfied because he said the product is outperformed by a 6dbi
indoor antenna. This is a Highly directional antenna, if you don't
aim in the right direction you will not get strong signal, 6dbi antenna is
a cheap antenna who can not even catch signal at 500ft away while our
strong yagi antenna take signal several miles away, we tested his antenna
and work fine so it is a bad manipulation, he probably put the antenna
straight in the air like a regular omnidirectional antenna and not took
time to read our help files. |
Conclusion: We got this neutral for absolutely
nothing. A few minutes of test would solve this problem but he
preferred to send back without further test and put a neutral with unfair
message. |
On a scale of 1 to 10 I give
3
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Reply by innovativedevice:
A bit of help and your 3/10 can
reach 15/10 if only you take time to CONTACT
US! |
This buyer have a feedback rating of (1), he never
contacted us to solve his problem so how can we know he got
problems. |
Conclusion: There always a solution, our antennas works
fine and when you get poor result there must be a manipulation problem.
Talking with the seller solve a lot of problems and transform a neutral
into a highly positive feedback EVERYTIME! |
no good anteena did
not get a refund no one answered my calls or emailed me back
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Reply by innovativedevice (Mar-07-09
17:48): WE ANSWERED 2 DAYS AGO, read your email instead
of sending neg for no reason. |
We answered to this buyer the same day (inside 24 hours)
but we got a "FAILURE DELIVERY" 2 days after we sent the message so
there was no way for us to know he never got the answer. We sent him
several message directly through "MY MESSAGE" after we got this negative
and never got answer. So he is fast to leave a negative because he
did not get an answer but he is not able to answer when we ask him a
question! |
Conclusion: If you do not get an answer after 24 hours, send
another message to let us know. We have seen many customers who
got their answer in their spam folder. We always answer to all emails so
if you do not get an answer it is not because we don't want to answer but
only because there a problem with your message
somehow. |
item not send netx two after paid
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Reply by innovativedevice (Mar-01-09
11:44): YOU asked for additional cable, we wait for the
payment, What all this mean? |
This is a very frustrating bad
feedback. The customer paid for the product right away but
asked to add cable to the order AFTER the payment was made so instead
of sending the product without the added Item we told him how to send
the additional funds to send everything together.
No answer from
the buyer... and suddenly he come back totally upset because the
package has not been shipped yet (3 days later, on saturday!). When we told
him we were still waiting for his answer for the additional cable he
became upset saying that he want the product right now and we are a bad
seller for not sending the product right away!
So we simply got a
bad feedback because we help the buyer saving fees on shipping... I know
perfectly that if we were sending the package without the additional cable
he would also send negative saying that he asked for additional product
and we failed to answer his request... so this was truly a lose-lose
situation, there was absolutely no way for us get a Positive from
this buyer! |
Conclusion: Please wait before paying
when you ask for additional Item... it can avoid
misunderstandings |
ITEM "lost" IN THE MAIL. NEVER
RECEIVED YAGI AND NO REFUND. BE CAREFUL!!!
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Reply by innovativedevice (Feb-17-09
17:41): Delivery proof with signalture, paypal refund
me, he don't want to discuss...
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Follow-up by gcb12595 (Feb-18-09
07:54): QUOTE from his email..."You are stupid! get a
life LOSER!" ask me 4 his
email! |
Package sent with delivery
confirmation and his name was on the delivery signature. We got
proof that he got the package and Paypal agreed with us. We were
about to send another antenna as a courtesy when we received this
bad feedback. He don't even take time to wait until we solve his
problem. Yes I said he was Stupid... and yes I still think
that this guy need to get a life! I still can not believe that I got
a bad feedback for this! Did not get time to help him... And
after this bad feedback and being threaten by this bad buyer I am fed up to
solve his problem. |
Conclusion: We have tons of good
buyers who know that a shipping problem may occur sometimes and they give
us time to solve the problem. But we cannot afford someone who blame
us and threaten us because of a shipping problem (we are seller we are not
the carrier!). With thousands of packages sent every years a
shipping problem can happen and if you are not able to wait until we solve
your problem then there is nothing else we can do for you. |
Receiced the cantenna with the
wrong cable but the seller gave a full refund :(
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Reply by innovativedevice (Feb-11-09
13:47): Yes we made a mistake. we offer to send a new
one but you refuse so why neutral? |
Yes we made a mistake. We
refunded the buyer because he said he do not want a replacement antennaa.
Instead of receiving a positive feedback because we solve the
situation THE WAY HE WANT... we got a neutral.
Giving feedback is not a
game, a neutral means that you are not satisfied by the transaction... but
when you specifically ask to cancel the transaction and you get your
refund right away I don't think this deserve a neutral |
Conclusion: We are human, a
mistake can happen and we are always standing behind our products... we
will surely solve the situation (ALWAYS at the advantage of the
buyer) |
ddd
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Reply by innovativedevice (Jan-29-09
12:17): What is the meaning of this stupid feedback?
don't put FB if you don't know how! |
Do I really need to say
more! ddd is not my definition of a feedback. I
asked him to retrieve this one and he never replied. |
Conclusion: If you make a mistake in
your feedback, please be so kind to repair your mistake... or at least let
us know why you leave a neutral so we can know what's going on and try to
solve the problem! |
Doesn't work as well as I thought it would but it
does work
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Reply by innovativedevice (Jan-24-09
10:40): And this is your justification for a neutral?
There nothing more to say!... |
The product perform as
described. If your expectation was too high it is not our
fault. We clearly describe the performance you can get. |
Conclusion: Read the auctions and
ask questions if you are not sure about a specific product. We have
several years of experience so we can let you know if the product you are
looking will match your needs. |
Sells referb as new. Also is a feedback extortionist.
Extreamly difficult person
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Reply by innovativedevice (Jan-10-09
19:26): Threaten us Since the beginning. Refuse to
cancel. A real pain! GO AWAY loser!
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Follow-up by bulldogrugged (Jan-11-09
13:10): Threaten? Ebayers email Me to see the
threatining email he just sent
me. |
We sold him our Combo Yagi/Router but he cannot understand
why the router is not in his original box. We never send in
original box because it is no longer the original router "there a special
firmware inside". He think we tried to fool him with a
refurbished product. We gave him all the proof needed and he
still think we tried to fool him. We sell hundreds of those kit per
week, it is impossible to get refurbished product, we buy directly from a
linksys approved reseller to be sure we not sell a chinese copy.
3 months after the sale, this buyer still harrass me and
send message saying that he make me lose an other sale and he want me to
admit that we tried to fool him.
One question? Why in the
world I would try to fool one of our customers? we get tons of
positive feedback saying how good and responsible we are and suddenly this
guy come from nowhere and start saying that we are scammers! |
Conclusion: When you have problem
with a product, the best solution is to ask for more information, not
sending an email saying that you have been scammed and threaten us for
absolutely no reason. |
