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About us
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 N.D.Gems,Inc.
is a jewelry manufacturing company located in the heart of New York city since many
years,
dealing in loose diamonds & fine jewelry in 14 K
& 10K.Our constantly flowing source for loose diamonds
is our own manufacturing factory , and our long lasting
reliable source of jewelry crafting comes from
some
of the expert and
professional diamond setters of New York city.
We deal directly with the source to provide you with the best colored diamonds. We are confident that
our
jewelry will stand out different to what you
will see anywhere else. Selling our jewelry on ebay is our
new
venture and we have a long way to go. Building
new customers, and to provide them best of our
creation
is our goal. You are our valued customer
and we appreciate your business with us. We will do our best
to
serve you better, so please feel free to email us at
ndgems@aol.com, if you have any question about
our
listing.
Thank You
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FAQ's | |
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What are Color Enhanced
Diamonds ?
Color enhanced diamonds are 100 % natural & genuine diamonds that have undergone some
special
procedure. This process causes the
crystal distortion, ultimately results in changing the color of
the
diamond. This process is 100% from within the
diamonds, meaning nothing else is been included in
the
diamond from out side to add color to the
stone. Even after changing the color, stone is 100 %
Diamond.
The color of all diamond that is been
treated is permanent and stable under normal conditions of wear
and
care & is 100 % safe.
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Is the color permanent?
The color of each diamond that we treat is permanent and stable under normal conditions of wear and
care. Color enhanced diamonds can be treated as
any other diamond except when there are processes
involving extreme heat (560o F) when given for resizing, ex. The customer should inform
their jeweler that
the diamond is color enhanced
so that the proper precautions can be taken. |
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How fast does ND GEMS INC.
respond to customer e-mail?
We receive hundreds of email everyday and we answer each email in the order in which we receive.
It
usually takes 1 to 3 business days. We answer
all our emails from Monday to Friday, 9.00am to
6.00pm
New York time.
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Does NDGEMS INC. package
jewelry in jewelry boxes?
We package all jewelry into bubble bags that are then sealed into padded mailers. We do not ship
in
jewelry boxes due to the fact that we
experienced a high volume of theft through the mail.
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Do you ship to an
unconfirmed address?
We only ship to a pay pal member verified address and confirmed name. But if it is unconfirmed
or
unverified then it will take 3 to 5 business
days to ship the item.
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Are the items you are
selling brand new?
We only sell brand new items. We don sell used jewelry
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Do you offer ring sizing?
Yes, we do size rings. It will cost additional US $10 .00 for one size up or down, US $20.00 for two
size up
or down from the original size. We do
not resize more than two size up or down. If you need to size
more
than 2 size up or down, kindly contact us
before bidding.
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Are you selling real
jewelry?
All our jewelry are real and genuine. We do not sell synthetic or lab created gemstones or CZ (cubic
zircon) diamonds.
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Can I pay by check?
We do accept money order, bank check or personal check. Since each bank is different. Personal
check
takes few days to clear out. So, if you
consider the time you mail a check and we ship the goods it
takes
10 days period of time. If any check is
returned from your bank, for any reason, it will be charged
$35.00
bank fee. So, money order or bank check
is easier for both of us and we can ship the good within 2 days.
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Where should I mail my
payment?
Make check or money order payable to N.D. GEMS INC. and mail it to:
N.D.GEMS
INC.,
P.O.Box #
5537,
Newyork, NY 10185.
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I want to send you payment
by PayPal.com.What is your PayPal.com email address?
Our pay pal email address is ndgems@aol.com.
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If I send payment today,
how fast can you ship?
As soon as we have the payment and confirmed address with verified information we ship an item 1 to
3
business day after we receive confirm payment.
You should receive the item normally in 4 to 6
business
days after we ship. We do not ship in
weekends. We ship Monday thru Friday our shipping
department
is closed over the weekends and on
holidays.
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Can you do expedited
delivery?
Yes, we can do USPS next day for $30.00 extra only within USA. The payment must receive at the
same
time with the purchase. We do not do
international rush delivery.
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How long does it take
to receive my item?
As soon as we receive your payment and it is cleared in the bank or in pay pal, we ship the item
either
same day or next day. Usually it takes 4
to 6 business days after we ship the item.
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Is your checkout the
same as ebay checkout?
Yes, either way you will receive a notification from us or e-bay and an invoice from us through pay
pal.
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What is the checkout
and why should we do it?
Check out is the next step after you won an auction. Item that you win goes to a shopping cart and
when
you check out it gives you the payment
method and you do the payment with your choice, which give
us
the order number and tracking number of the
item you won and it is easier to track the item.
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I won an auction.
What should I do and where do I send the payment?
If you won an auction then the first step will be to check out. When you do check out it will give
you
payment option of pay pal, personal check,
money order etc. You should also wait to do check out if
you
are waiting for other auction to end. We do
allow 3 days to combine auctions so that you can
take
advantage of out combine shipping charge
fee.
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I won an auction but
I do not wish to complete the transaction?
Bidding on e bay is binding contract. If you won the auction then you must go through check out
method.
If you don not wish to buy then please do
no bid. We report non paying bidders to e bay and at the
same
time we have retained a collection agency to
collect money from non paying bidders. You can also
face
suspension from e bay.
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Why are your prices
so low in comparison to retail stores?
We are a jewelry manufacturing company. We sell our jewelry to other wholesaler and jewelry store
for
our whole sale price. A typical jewelry
distribution channel involves 4 to 5 middlemen representing
250%
to 500% in added cost. E bay allow us to
interact directly with the consumer at tremendous savings.
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Terms &
Conditions | |
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We accept returns
within 10 days from the delivery date. |
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We will provide full
refund if you are not satisfied with the product and service you
get.
Shipping insurance charges are
non-refundable. |
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We will repair or
replace the piece of jewelery for next three months from the date
of
purchase. so if the stone pops out
of the setting due to any kind of faulty
craftmanship,you
are covered for next
three months.(in such cases please return the piece of jewelry and
the
gem
stone.) |
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We will report all non
paying bidders to eBay and give their accounts to a law firm
for
collection. This can damage your
credit. Bidding on eBay is a binding contract, please do
not
bid if you do not intend to
purchase the item. We do follow appropriate legal and civil
action
for non paying bidders.
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Payment
Instructions | |
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Return
Policy | |
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Your satisfaction is
very important to us. We accept returns for an exchange, credit,
or
refund within 15 days of the
item(s) ship date. Items must be in their original condition,
not
worn, or altered. We will not
reimburse the return shipping. Any exchange, credit or
refund
will be for the original price
paid, minus shipping, handling and 10% restocking fee unless
the
item is defective. If we feel that
the return policy is being abused we reserve the right
to
refuse any exchange, Credit or
refund. | |
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Shipping &
Handling | |
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| The buyer will held
shipping & handling charges. |
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We will ship to USA
& Canada, Europe(No U.K), Australasia, Hongkong,Bangkok,
Singapore,
Japan.
South America, Mexico and Central America, Caribbean. |
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| We do not ship any
item to United Kingdom. U.K Customer ,Please do not bid on our items. |
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| International buyers
contact us prior to bidding for shipping charges |
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| Insurance is
required for international buyers. |
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| International buyer
responsible for all custom duties and taxes . |
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Links
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Click here to view our store |
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Contact
Us | |
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We will do our best to
serve you better, so please feel free to email us at ndgems@aol.com, if you have any questions about our
listing. | |
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| We are Platinum Power Seller & a Square Trade member. |
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| Bid With Confidence! |
| Good Luck. |
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