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Nov-08-09 03:52:08 PST (Still Needs Updating 5-13-05) |
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Item Not Received or Significantly Not as Described Policy | |
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eBay's Item Not Received or Significantly Not as Described policy requires sellers to deliver items they have sold on eBay and have received payment for. Sellers who fail to deliver items to buyers, or who deliver items which are "significantly not as described", may face possible account restriction and suspension. An item is considered "significantly not as described" if the seller clearly misrepresents the item in a way that directly affects its value or usability. In some cases, eBay will also contact and cooperate with law enforcement to penalize fraudulent sellers.
Buyers can open disputes for items they purchase on eBay which are either not received or are received but are significantly not as described.
Open an Item Not Received or Significantly Not as Described dispute
See all my Item Not Received or Significantly Not as Described disputes
Buyers who are unable to resolve their concerns through the Item Not Received or Significantly Not as Described dispute process may then be eligible for reimbursement through eBay's Standard Purchase Protection Program.
Note: If you paid for your eBay transaction with PayPal, you'll need to go through PayPal's Buyer Complaint Process.
eBay and PayPal work hand in hand to help buyers resolve their transaction problems quickly and effectively.
By filing your claim with PayPal, you'll be able to deal with payment and refund issues directly and you'll automatically receive coverage equal to or greater than coverage available on eBay for your transaction.
- Related Help topics:
[used by permissionhanks PiR2]
- 10 days after payment: First date to file with eBay, and have not heard from your seller.
Consider pulling seller's ID info and phoning him/her if emails remain unanswered. - 20 days after payment: Seller can lose PayPal privileges if widget not sent by this date
- 30 days after payment: Last date for seller to ship without violating FTC rules.
- 45 days after payment: Last date for buyer to file with PayPal if widget not delivered
- 60 days after auction close: Last date for buyer to file with eBay if widget not delivered
- 60 days after invoice: May be last date for buyer to file with credit card company
My desire is to share these resources with other eBayers.
Feel free to use this page with informative links in a productive manner.
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The above page is maintained by: mioka( 193 )  |
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