• Do you accept Pay-Pal or Billpoint On-line payments?
• What are your payment terms for the item I won on eBay?
• Do you take credit cards?
• I bid on the wrong item, or for some other reason, will not be able to pay for the item I won. What do I do?
• Can I pay for my item over the telephone?

1. Do you accept Paypal on-line payments?

Yes, we do accept PayPal payments through the Kyozou Checkout System.

2. What are your payment terms for the item I won on eBay?

1. The auction must be payed within 10 days of the close of the auction.
2. We accept Paypal, Money Orders, Personal and Business Checks, and Credit Cards over the Telephone ONLY. Credit cards we accept are Visa, Mastercard, and Discover ONLY. We do not currently participate in the Ebay on-line escrow program.   Our PayPal account is sales@pmibiz.com.  Please send payment to: Money Mart Pawn & Jewelry Internet Sales, 2502 Harry Wurzbach Rd., San Antonio, TX 78209.

3.  I bid on the wrong item, or for some other reason, will not be able to pay for the item I won. What do I do?

Ebay has a non-paying bidder policy, but the procedure is primarily intended for dead-beat bidders who were never going to pay for their item anyway. We have our own procedure when circumstances arise that do not warrant an official Ebay report. We feel it is fair to both seller and bidder.

In order to mitigate any further actions with Ebay against you, we reserve the right to ask you to remit a non-paying bidder relisting fee of $5-15, depending on the value of the item you bid on. The fee will help us with listing fees and commissions when bidders do not pay, along with our time to list and re-list the item. Your cooperation will help keep prices lower in the future.

4. Can I pay for my item over the telephone?

We accept Credit Card payments over the telephone only. Accepted Credit Cards are Visa, Mastercard, and Discover only.

• Does this item come with a case/manual/accessories?
• Is the picture on the auction of the actual item?
• How do you rate the condition of the items?

1. Does this item come with a case/manual/accessories?

Please consult the item description and the pictures.  If any accessories are pictured or mentioned in the description, then it is included.

2. Is the picture on the auction of the actual item?

In 99.9% of all auctions, we take a picture of the actual item you will receive. The item description will note otherwise.

3. How do you rate the condition of the items?

Our items are all rated with a condition from this chart.

• NEW: Never used. In original packaging with all accessories.
• LIKE NEW: Shows no sign of use. Works perfectly. May not have all accessories.
• EXCELLENT: Shows little use. Some Scratches on finish/housing. Works perfectly. All signs of wear are superficial.
• VERY GOOD: Noticable and obvious signs of use, all superficial. Works flawlessly.
• GOOD: Very noticable signs of use. May have some dings, dents or corrosion. All damage is cosmetic and doesn't affect use.
• FAIR: Heavily used with many signs of wear or some functional issues. Functional issues will be listed in the auction description.

• What is your return policy?
• How are my shipping charges calculated?
• If I buy more than one item, do I have to pay multiple shipping charges?
• Can you ship my package by US Postal Service?
• Do you ship Internationally?
• If I am not satisfied with the condition of my item, can I return it?
• Can I pick the item up in person and save shipping charges?
• Is shipping included in the final bid price?

1. Return Policy
When you purchase a product from Money Mart Pawn & Jewelry, your satisfaction is guaranteed. We will do our best to work out a solution that is fair for both parties. Please call M-F 8:30 am to 5:30 pm and speak to Joel Sandoval regarding returns. Here are some general guidelines regarding returns and exchanges.

Merchandise purchased from Money Mart Pawn & Jewelry may be returned within 10 days for a refund, less shipping charges, under the following conditions:

1. If the product is defective or breaks under normal playing conditions.
2. If the condition rating listed in the auction is different from the condition you believe it should have been rated.

Under the following conditions, Money Mart Pawn & Jewelry will pickup the item you received via UPS, and give you a full refund against your original purchase:

1. The item you received is not the item you bid on and won in an auction.
2. The item you received arrives broken or damaged from the delivery process (e.g., a broken shaft).

Any Problems or Question? Feel free to contact us any time for any reason at 1-800-828-7296 of by e-mail at sales@moneymartpawn.com .

2. How are my shipping charges calculated?

Please use our shipping calculator in the auction to figure the exact shipping cost to your location.

If a new window does not appear, please turn your pop up blocker off.

If you are from a country other than the US and the calculator does not give you a price, it is because the item is either too heavy or the box is too big to ship through USPS. FedEx usually can carry the larger items but the price is usually extremely high.

Be sure to change the drop down box to the country you wish to ship to.

US territories such as Puerto Rico and APO zip codes will not show a shipping amount in the calculator. Please contact us either through email or at 1-800-828-7296 for shipping quotes.

Shipping totals are as stated with the calculator. Please note that shipping charges stated in the auction are for either UPS or USPS and are non negotiable.

3. If I buy more than one item, do I have to pay two shipping charges?

If you purchase one or more items within the 10 days of the first item to end, you can put the items onto one order form. A discount is usually applied for multiple items being shipped together unless the items purchased can not be shipped in one box.

4. Can you ship my package via US Postal Service?

The US Postal Service is used for packages going to Hawaii, Alaska, All US Territories outside of the continental United States, APO Zip Codes, and international purchases. International buyers can use the shipping calculator to determine their shipping rates. All other USPS customers can contact us via email or telephone to get a quote.

5. Do you ship Internationally?

Yes. We use USPS to ship our packages internationally. You may use our shipping calculator to get your shipping quote. Please note that all estimated arrival dates are just that, an estimate. Shipping may take longer or shorter depending on Customs and your individual country's postal service.

6. Can I pick the item up and save shipping charges?

You are welcome to stop by our Internet Sales Department by appointment only to pick up your item.  Please call 1-800-828-7296.  We are located at 13815 San Pedro Rd, San Antonio, TX 78216. Please note that you will be charged 8.25% sales tax.

7. Is shipping included in the final bid price?

No.  The shipping amount must be paid in addition to the closing price of the auction.

• Will Money Mart Pawn & Jewelry provide me with positive feedback following a successfull transaction?
• Can I buy the product while the auction is still in progress?
• Can you end the auction early for me?
• What if I am the high bidder and the item didn't meet the reserve?
• Who is responsible for technical issues regarding eBay.com?

1. Will Money Mart Pawn & Jewelry provide me with positive feedback following a successful transaction?

Our system is designed to leave you feedback approximately the next day after your item is shipped.  If you find that somehow we have not left you a positive feedback, please contact us immediately and we will promptly and happily comply. We greatly appreciate any positive feedback you can provide us.  We respect your hard earned feedback numbers and are happy to participate in this system.

2. Is the picture on the auction of the actual item?

In 99% of all auctions, we take a picture of the actual item you will receive. On occasion, we will use a stock picture to represent any items we have multiples of. One example might be Adams Tight Lies, where we have purchased a large quantity that all look the same. On our one of a kind used items, we take a unique picture of the item.

 3. Can you end the auction early for me?

We do not end our auctions early unless there has been an error that we must account for.

4. What if I am the high bidder and the item didn't meet the reserve?

Please contact us at sales@moneymartpawn.com to find out the reserve price. If you are the high bidder, you are under no obligation to buy.

5. Who is responsible for technical issues regarding eBay?

Money Mart Pawn & Jewelry does not have control over technical eBay issues such as userid, password, or site usage and policy questions. If you have questions regarding how eBay works CLICK HERE for eBay's help site.