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I
would love to tell you about how we designed this business from the
ground up before launching it, but that was not the case. Frankly, our
beginnings are much more humble. I was in a pretty low place in
mid-2004. I was down to my last $400 and in an effort to cover the
rent, I sold my entire (very precious) DVD collection of about 100
titles on eBay.
It was hard to part with many of these movies because of the emotional
attachment I had formed with them. Silly as that sounds, most people I
knew had the same attachments with movies or music of their own.
Once those initial movies were shipped (whew!), I decided to help other
people find the movies and music they love. After all the expenses were
covered of that initial sale, there was enough money left over to buy
some more titles and resell them. We started buying and refurbishing
personal entertainment (DVDs, CDs and Games) from people selling their
collections.
A few things have changed since then. Today, we ship over 40,000 titles
per month all over the world. We (finally!) moved out of my living room
into a facility large enough to handle all of that. Our staff has grown
to more than 20 people, too. And as of mid-2005, we started selling
only new, factory-sealed items including movies, music, games and books.
We are a work in progress. We are still finding faster ways to ship and
we are always working on improving our customer service. We just added
a toll-free number and have plans to add more people and improve our
technology. We are proud to ship our own titles and do our own customer
service. We don’t outsource our customer service overseas and
we don’t drop-ship, either. I believe we can offer a better
customer experience by keeping everything under the same roof.
We would love to be your entertainment destination. Check back because
we are always adding titles and improving the functionality of the site.
Thanks for considering us.
Sincerely,
David Hooper
CEO and Founder
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