Who Is Prime Scuba?

            Prime Scuba is one of the largest “Click and Mortar” Dive Centers in the world. “Click and Mortar” means that we not only operate a full service “Brick and Mortar” Dive Center offering Sales, Service, Instruction, Travel, and good old fashioned  plain fun, we also offer internet sales worldwide at the “Click” of a mouse. A true 21^st century Dive Center that offers the best of both worlds – we are the Local Dive Store for many students and divers, not only offering expert customer service, but we are also there to help with those last minute problems, too. Our service technicians are the best in the business, and are experienced in all types of equipment. Minor fixes get taken care of immediately. We also do annual service of your gear, too, just like any other dive shop. On the “Click” side, we offer 24 hour sales to both national and international customers. All of this at the lowest guaranteed prices.

            However, Prime Scuba didn’t just pop up out of nowhere in a single day. Like most businesses, it began as one man’s dream. Here is abridged version of his story:

            A few years ago, a young man named Isaac started working for a large watersport company. Like most of their employees, he started off by learning to pick out merchandise for orders, and becoming familiar with all the many different products. After several months, he moved on to customer service where he learned all about how to take orders, to cheerfully handle customer complaints no matter how toxic, and how to keep customers satisfied and returning to do more business. He also did numerous odd jobs for the company as required, but all the time, he was learning – learning, thinking and above all, dreaming.  You see, although he enjoyed his job, Isaac, like most people, began to dream of owning his own company. But unlike many, he was able to make his dream become a reality. He did all the leg work such as finding investors, scouting locations, taking care of getting the proper permits, talking to manufacturer’s representatives, etc. However, when all the dust settled, in 2006, he opened his own small scuba store. However, the key word here was small. He cut his owner/operator teeth with this small store. Yes, he made some mistakes, but he learned quickly from them. In a short period of time, the store took off, and quickly outgrew its location and other limitations. It was now time for the caterpillar to turn into a butterfly. Thus in August 2007 with Isaac at the helm, Prime Scuba was officially born! The rest as they say is history, and the Scuba World has never been the same since.

We’re Here Too!

            While Prime Scuba is the culmination of Isaac’s dreams and hard work, it is by no means a one man show. There are many others working in, around, and behind the scenes. While we each have our own specializations, such as Instructors, Equipment Technicians, Customer Service, Accounting, IT, etc, we all pitch in whenever and wherever help is needed. Prime Scuba is like one big family, and all of our customers are part of this family. At Prime Scuba, everyone is a winner!

How We Do What We Do So Well?

            We’re all professionals in the dive industry, and this makes your shopping experience easy. This also enables you to get top notch assistance whenever you need it.

            With our large warehouse housing thousands of items, you can choose with full confidence from our large selection of quality brand name products. You can also feel secure in the knowledge that you are not only guaranteed the best possible prices, you will also be getting the full manufacturers warranties. This is possible because we are fully authorized dealers for ALL of our products. PLUS we offer Free Shipping on most items. Click on our Free Shipping icon for further details.

 If for any reason, you change your mind about your purchase, we have an awesome, easy to use 60/120 day return policy – the best in the business. Click on our Return Policy icon for the full details.

            Since nearly everything is in stock at all times, you can place your order in full confidence that it will be processed efficiently, and will arrive at your door quickly. On the rare occasion we have an item out of stock; we will contact you immediately, and discuss the many options available to you. 

How Are We Able To Offer Our Best Price Guarantee?

            Our buyers search worldwide to find the best products at the lowest prices possible. Since our sales are worldwide, 24/7, we are not dependent on any “Local Diving Season” nor do we have to rely strictly on walk in customer volume. This enables us to move huge amounts of product in a short period of time, which in turn enables us to get volume discount from our manufacturers. We in turn pass this savings on to all our customers, both walk in and internet. Since internet prices change continually, it’s difficult to always have the lowest prices posted all the time. Thus we actually encourage our customers to search the internet, and if they do locate a better price from any other authorized dealer, we will meet and/or beat it – guaranteed. Click on our Best Price Guarantee and see for yourself.

Speaking of seeing for yourself

 If you happen to be in the Goshen, NY area, please feel free to stop in and see our beautiful showroom.  We love to show off our huge inventory of the state-of-the-art equipment and accessories. Since we live, eat and breath diving, you will always find something of interest. We also have people diving almost every day, and everyone is welcome to join us for a wet and wild time.

Drop in when you get a chance. We'd love to see you, and the coffee is always on.