Product Information
What types of
products do you specialize in?
What is the quality of your
products?
How do you
prevent accidental damages to your products during
delivery?
Payment Information
What payments
do you accept?
How To
Pay by Paypal
Shipping & Customer info.
How do you
make deliveries?
Options for Gift Sending
How do I opt
for gift wrapping and a personalized message?
Returns Policy
How do I exchange items?
What if my package is damaged or
has a manufacturing defect?
What is your address for returns
or exchanges?
Who pays
for shipping exchange or return items back to
orient-touch?
Can I
get a refund?
Order Modification
How do I cancel
an order?
Order Tracking
What happens after I place my
order?
I haven't
received any information about the status of my latest
order. Is there a problem?
I received your message that my
goods had been shipped out. I still haven't received my
package within the time you specified. What's wrong?
What happens
in the event of lost packages?
Product Information
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What types of products
do you specialize in?
We are China based
wholesale trader. We specialize in popular lifestyle
products such as silk product, handbags, wallet &
purses, apparel, Jewelry, Accessories and ornament
products from various exotic countries within Asia. Our
products also make excellent unique gifts for friends or
relatives. In a nutshell we specialize in high quality
exotic Asian goods.
What is the quality of your
products?
We make sure that
every product we sell is individually handpicked to
ensure the high standard of quality our customers expect
of us. We also make sure to scout various markets and
community for the best prices of individual products so
as to pass on the savings to our customers.
How do you prevent accidental
damages to your products during delivery?
All solid products
are carefully wrapped with utmost care to ensure a safe
delivery to its destination. In the rare event that you
encounter goods damage, you may check our Returns
Policy.
Payment Information
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What payments
do you accept?
How to pay by paypal?
Check out:
www.paypal.com
Shipping & Customer info.
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How do
you make deliveries?
Orient-touch
usually delivers products via Standard International Air
Parcel. This is a 7-15 day service to global
destinations, so you can usually expect deliveries to
reach you within two weeks, AFTER the time of dispatch.
We also offer 3-5 working days EMS Express Service for
an extra fee.
Options for Gift Sending
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How do I opt
for gift wrapping and a personalized message?
Please
inform us after payment by email. Our gift packaging
will be a unique exotic flavor that is sure to impress
your loved ones.
Returns Policy
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How do I
exchange items?
The best way to
arrange for an exchange is to contact our staff who will
give you correct instructions pertaining to your
particular order. Every exchange scenario can be
different and there may be times when we can help you
avoid unnecessary costs of sending your items back to
us.
What if my package is damaged or
has a manufacturing defect?
All solid products
are carefully wrapped with utmost care to ensure a safe
delivery to their destination. In the rare event that
you encounter goods damage, you may contact us for
assistance.
What is your address for returns
or exchanges?
We usually advice
customer to contact us before sending items back to us,
as there may be times when we can help you avoid
unnecessary costs of sending your items back to us.
We'll tell you the best way to handle your returns or
exchanges and what you can expect from our end. In the
event you have to send the items back to us, our returns
address is:
Who pays for shipping exchange or
return items back to orient-touch?
In a normal event,
the customer will be responsible for shipping their
items back to us, whereas we shall be responsible for
re-shipping exchange items back to you. Thus, we suggest
you make careful selections before you finalize your
order.
Can I get a refund?
You will be
eligible for a refund claim within 7 days from the date
you get your order. For refunds, we will issue you an
immediate refund of the value of your returned goods
minus the first shipping fee.
Order Modification
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How do I cancel
an order?
You may only
cancel an order prior to it being shipped out. A
deduction of bank service fee will be imposed for
cancelled orders to offset the charges of ebay and
Paypal. We shall not be able to process a cancellation
once your order has been shipped out.
Order Tracking
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What happens
after I place my order?
We will email you
immediately. You will also receive email from us in
about 2 business days to inform you of the status of
your order. Please ensure that you are using your
correct email account to view your email.
I haven't received any
information about the status of my latest order. Is
there a problem?
You should have
received an acknowledgement approximately the status of
your order in about 2 business days after you had placed
your order. This message will inform you whether your
package has been dispatched or of available options in
the rare event that your order cannot be processed.
Please ensure that you are using the correct email
account to view our acknowledgement email directed to
you.
I received your message that my
goods had been shipped out. I still haven't received my
package within the time you specified. What's wrong?
We usually need 2+
working days to process your order before it is shipped
out. Once it's shipped, it will take another 7-10
working days for your package to arrive at its shipping
address. Packages on express deliveries will take about
3-5 working days in shipping time to reach the
recipient. In the rare event that the recipient faces
unexpected delays in receiving our products, this could
be due to a customs holdup. These holdups are usually
temporary before the goods are re-released to the
recipient. The holdups are part of random checks
conducted by customs staff to ensure that packages
originating from overseas do not contain harmful
ammunitions or chemical products. Please allow a grace
waiting period of about 1 week if there happen to be
cases of such unusual delays. After which, you can
always contact us again for help.
What happens in the event of
lost packages?
Although we offer
more than one type of delivery methods, we would suggest
delivery by EMS or Registered Airmail Parcel to
avoid disappointments. (See Shipping Information) In an
effort to further your shopping experience with us,
orient-touch has decided to protect customers on any
loss of packages sent to you via EMS or Registered Post.
For registered postings, simply wait 3 months, so we can
determine and confirm that the package has been lost,
and we will reimburse you a full refund up to the value
of the product that you bought. For EMS deliveries, it
may take up to 1 month to claim for reimbursements. We
remain as always 100% dedicated to customer service.
For those who selected 'unregistered' postings as a
choice of delivery, orient-touch CANNOT be held
accountable for loss of packages caused by your local
postal systems.
