Palace Productions Art Studios
You can also see our work at AwesomeArt.Net

Here's a little more about us and our products.  - All of our posters and prints are on Lokta fiber paper, hand made in a process that does not use trees and harvested in a way that does not even kill the plant. The inks used are a non toxic,water soluble dye based ink. We are a small artist owned and operated art studio. all of our auctions are artist direct offers. We thank our customers for all the support you provide us and all the support you provide any other artists on ebay. The packaging that we use are all new packing materials and are very easy for our customers to reuse or recycle. We use absolutely no styrofoam or messy shred papers. We encourage you to reuse or recycle all of it. Thank you. Dispite most of our artworks being of exotic themes from the far flung corners of the earth, they are all made here in America. Ironic isn't it?

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Our most Frequently Asked Questions & Store Policies

Q&A about our Wall Scrolls.

Q: Are these real ink drawings or prints?

A: All of our scrolls are fine quality prints on an exquisite hand made fiber paper called Lokta paper. They are primitive style scrolls made with natural materials, are extremely beautiful and go with nearly any other decor.

Q: Is the Bamboo real or plastic?

A: Yes, the Bamboo is real.

Q: How long are your wall scrolls?

A: Our wall scrolls are Aprox 9 1/2 inches wide by 25 inches long.
Scroll measurements include the hanger cord and tassels while hanging. This is how much wall space is required to hang one.
Just the Art size for our scrolls is aprox 7 by 19 inches. 

Q&A about our Art Posters & Print Sets

Q: Are these framed or unframed

A: All of our posters and print sets come unframed.

Q: Can you tell me more about Lokta paper?

A: Lokta paper originates in the Himalayan mountain region of Nepal and is made in a process that has remained unchanged for about 2000 years. It is made from the bark fibers of the Daphne Papyracea bush which is simply referred to as lokta, and is harvested in a way that does not kill the plant. The resulting paper is very durable, extremely strong and kind of like a cross between paper and cloth. It is also naturally resistant to insects that normally destroy regular wood pulp papers. This is a tree free paper alternative that does not support the deforestation of our planet.

Q: Do you sell frames?

A: Sorry, we do not sell frames.

Q: What kind of inks do you use to print these?

A: It's sometimes different from print set to print set but most of the time when printing on all natural fiber papers we use dye based inks.

Q&A about Shipping & Handling.

Q: When will you ship my order? How often do you ship? 

A:  We must take care of orders as we receive them. All of our items are made in our art studio so most of our time is spent in production of the art we sell. All orders usually ship within 3 to 7 days. If your order is time sensitive (like a birthday gift) please email and let us know the date you need it by so we can write it on your order to insure it ships in time.

The easiest way to find out if your item has been shipped is to check your email. You should receive an email the day your order has shipped. Or log into ebay and view the item page and click the order details link

Q: Do you express ship?

A: No. This is a service that we have chosen to no longer offer due to unreasonable expectations and deadlines of previous customers.

Q: Can you ship to a APO or PO Box?

A: Yes, not a problem at all.

Q: Do you give a discount on shipping for multiple item orders?

A: We sure do, after your auctions end you should receive an email or invoice from us with any shipping discounts, order total and payment options.

Q&A about payment for our auctions.

Q: What payment methods do you accept?

A: We accept credit card and echeck payments through paypal.

A: After your auctions end you should receive an invoice from us with your order total, including shipping and any discounts. If by chance you did not receive one just send us an email requesting your total and we'll send one right over.

Q: How long do I have to pay for my item?

A: 25 days. After 25 days have expired you will receive a payment reminder. If we do not receive payment within 5 days of sending the reminder we file with eBay for nonpayment to get our auction fees back.

Q&A about returns or damaged items.

Q: An item has arrived to me damaged. How do I get it replaced?

U.S. FedEx Orders
A: With our hassle free return and replace policy, getting a broken item replaced is simple and easy. All you have to do is contact us and inform us that your item has arrived damaged. Place the damaged item back in the original box with the shipping label on it. We will then contact FedEx and recall the package (FedEx will come to the delivery address and pickup the package)When we receive the returned package, we then send you a new one. You don't have to worry about having to file any claims with the courier, we'll take care of all that for you. Wow! thats easy isn't it. We said it was hassle free.

Priority Mail U.S. Orders & Global Priority Mail International Orders

• Contact us by email
• Write down the return authorization (RA) number and return address given to you.
• return with your preferred method of shipment
• Once it arrives here we will file any necessary insurance claims with the carrier and send you a full refund of your payment including shipping or send you replacement items.

For your security, please return your order with an insured courier (e.g., Insured Parcel Post, FedEx, UPS) and retain your receipt. Palace Productions is not responsible for items damaged or lost in transit.

Q: how long do I have before I contact you about a return?

A: Please contact us within 7 days of receipt of merchandise.
We do not replace items that were damaged due to customer negligence. We only replace items that were damaged in shipping.

Q: My item has not arrived even though it was sent weeks ago. is it lost?
Q: Why is my order taking so long to arrive?

A:  If your order is an international order, most likely it is stuck in customs. That means it is not lost, only delayed. We'll do everything we can to try and track it down and speed it on it's way. We've seen some shipments take up to 3 weeks to clear customs. I know, it's terrible but please have patience.
Lost packages do occur from time to time. You must wait for the carriers (FedEx or USPS) allotted delivery time to expire (usually 30 days.) Once it expires and you still have not received your items, we can file a claim and send you a new shipment. You may be required to file a lost / stolen mail report or sign some documents we send you to help with the claim.

Thank you for reading our FAQ's 

If you have a question that was not on this page please feel free to send us an email.