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Mission Statement: To provide
a professional and cost effective
experience for anyone looking to
purchase quality used IT equipment.
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About Us |
Sometimes the latest and greatest system on the market isn't necessarily the
one you need. And, if you've ever been faced with deciding on whether to buy
new or used computer equipment, just ask yourself one simple question, do I
always have to buy new? The answer is, no. The answer is Play It Again
PCs.
Play It Again PCs specializes in offering new and used desktops, laptops,
servers, monitors, and other computer equipment at affordable prices. We stock
all major brands including Dell, IBM, and HP, as well as several other
manufacturers. A team of experienced computer technicians are always working
hard to ensure you are receiving quality equipment at exceptional cost savings.
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Commitment to Quality |
Play It Again PCs takes pride in making you, our customer, first priority. We
are committed to providing you with outstanding sales and service before,
during, and after your business experience. If at any time, you are unsatisfied
in anyway, please let us know. We'll do our best to accommodate your needs.
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Product Condition Guide |
Our unique business model allows us to serve a wide variety of customers. Not
only do we offer new and used computer equipment, but many times we offer
extreme end-of-life (EOL) items that can be used strictly for parts, and are
ideal for hobbyists, repair shops, etc. To help define these varying conditions
of products, you will find this or a similar symbol in every auction:
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Click here
to view our rating guide, which will help you determine if the particular item
up for bid will suit your needs.
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Warranty |
The majority of the items we sell are guaranteed not to be defective on arrival
(DOA); some items may also be covered under their manufacturer’s warranty.
A
guaranteed not to be DOA (Defective On Arrival) warranty refers to the item
arriving as described, free from defects other than those stated in the
listing, for a period of ten (10) business days after receiving the item. DOA
claims must be made within ten business days of carrier verification of item
receipt. After ten business days, no warranties of any kind apply to the item
and it is to be considered sold "as-is."
Please
note that the above warrany applies to
United States customers only.
International customers, please contact
us for warranty terms and conditions. |
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Return Policy |
While we're confident in the quality of
our product, we do realize that certain
situations arise that require items to
be returned, exchanged, or repaired.
We'll do everything to ensure that you
are satisfied with your business
experience. See below to determine
whether or not your order is covered by
our return policy. Please note that some
items are sold "as-is" and not eligible
for return; this will be noted in the
auction.
Your order will qualify for
return or exchange, without penalty or
expense, if:
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Your item arrives defective or
becomes defective due to hardware
failure within 10 business days of
receiving the item.
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Your item arrived damaged by the
shipping company. If this is the
case, please contact us as soon as
possible so that we can file a
damage claim and get the return
process started for your order.
Please keep the original packaging.
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You received the wrong item. If
this is the case, please contact us
and we will assist you further.
Your order
will not qualify for return or
exchange, without penalty or expense,
if:
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You received the item, but there is
nothing wrong with it and you simply
want to return it. We accept
returns of non-defective merchandise
as long as a Return Merchandise
Authorization number has been issued
within the warranty period. Please
note that the customer is
responsible for returning items of
this nature at his or her expense
and only a partial refund of the
purchase price less a 15% restocking
fee will be issued. Shipping will
not be refunded for non-defective
merchandise returns.
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You are having trouble getting your
system to work properly due to not
having drivers installed or other
software related issues.
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You discover that your item is
defective and it is beyond our 10
business day warranty.
Once you've
determined whether or not your order is
eligible for return, here's how it
works:
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Customers must obtain a
Return Merchandise Authorization
(RMA) number prior to returning an
item. Please contact us with your
name, email address, Order ID, and
reason for return. Once an RMA
number has been issued, the customer
will receive a PDF document that
will need to be printed out and
included along with the shipment.
Additional instructions may be
included in that document.
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all shipments, excluding freight, a
UPS or FedEx Electronic Return Label
(ERL) is generated and emailed to
the customer, who then prints it
out, affixes it to the package to be
returned, and drops it off at any
local UPS Store or FedEx Office
(formerly FedEx Kinko's) location.
If you would prefer UPS or FedEx to
pick up the return from your home or
office, we can schedule them to come
out and pick up the package with a
preprinted label. Please indicate
which method you prefer.
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Once the item is returned, it will
be inspected, repaired if
applicable, and either a replacement
item will be sent out or a refund
will be issued. If the item is
deemed non-defective, a partial
refund of the purchase price less a
15% restocking fee will be issued.
Shipping will not be refunded for
non-defective merchandise returns.
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Play It Again PCs cannot be held
responsible for lost or damaged
returned goods sent by the customer
at his or her expense.
Looking
for information on an existing return or
exchange? Contact us with your RMA
number and we'll provide you with an
update.
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Terms and Conditions |
Auction terms may vary. Please see the auction for specific terms and
conditions. We cannot be responsible for pictorial or editorial inaccuracies or
misrepresentations. All payment, shipping, and other related topics can be
found in each auction and may vary.
At this time, we would like to thank you for your interest in Play It Again
PCs. If you have any questions or comments, please let us know!
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