ABOUT US
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PRONTOTECK has been in business for over 14 years and, as time passes, we become more knowledgeable about
our industry and the needs of our customers. The past has allowed us to gather the largest variety of knives,
sporting goods, and leather goods from all around the world. Our large variety ensures that we meet the needs
of most of our customers. Not only do we have a large selection to choose from, we have all of the items in
stock so you can have access to the products whenever you need them.
The company's ability to offer a complete line of varied products is accomplished through its most valuable
resource; a competent and caring workforce committed to excellent service and quality.
We are the
biggest retailer and wholesaler of knives and swords on eBay! We offer the best bargains on eBay!
WE ARE NOT JUST A RETAIL STORE, BUT WE ARE ALSO ONE OF THE LARGEST WHOLESALERS IN
THE WEST COAST. PLEASE MAKE WHOLESALE INQUIRIES FOR ANY PRODUCT WE OFFER FOR SELL IN OUR
AUCTIONS.
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PAYMENT OPTIONS
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WE DO NOT ACCEPT PERSONAL
CHECKS AS A PAYMENT!!! If you send us Personal Check it will be destroyed, NOTHING will be shipped to you.
For payments, we accept:
- www.PayPal.com. Will accept and ship to your listed PayPal address ONLY.
- money orders
- cashiers checks
- direct bank-to-bank wire transfers (extra $15.00 bank fee)
California Residents add 9.25% Sales Tax.
Please always include your item number with the payment!
Please make all your payments to PRONTOTECK.
If you are mailing us a payment, send us an
email to inform about that. It is absolutely necessary, that you will include the actual item
number, your names and a correct shipping address.
Our mailing address is:
PRONTOTECK
P.O.Box 480692
Los Angeles, CA 90048
USA
SHIPPING AND HANDLING
INFORMATION
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All orders are shipped within 2-7 business days after payment is received. Our ground shipping goes out via USPS or UPS. Orders are usually delivered within 3-6 business days within 48 US states, after we have shipped them out.
Sorry, but we do not allow pick-ups or
COD.
We ship all over the world - WORLDWIDE! HI, AK, PR, GU and International customers, please inquire for an
additional shipping surcharges before you make your bid, win or checkout. Please keep in mind that we do not ship to P.O. Box, APO or FPO addresses.
WE ONLY SHIP AFTER YOUR PAYMENT HAS BEEN CLEARED.
Insurance on postage is optional and must be requested. The cost of insurance is additional.
WE WILL COMBINE SHIPPING!
If you win more than one item (or want to buy multiple items), you will have to pay a full shipping charge for the item with the highest shipping price, then take 30% off from the shipping charge for each additional item. However, in order to get this discount, you will have to make ONE (single) lump sum payment for all items, not separate payments! You must request your final invoice before paying, not after. As soon, as you made a separate, incorrect or wrong payment, you shipping discount for the entire transaction will be VOID (refer to PayPal fees for sellers). 48 US states only. Please, inquire about international combined shipping charges before bidding. Note, that some of our items cannot be combined for discounted sh/h (check that item description for this information).
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RETURN / REFUND POLICY
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At PRONTOTECK, all sales are final; however, you
can exchange only within 3 days if the item is defective or you have received the wrong item. No exchanges
will be accepted after 3 days. We must receive your exchange request within 3 days from the date you received
your items.
There are a few exceptions to the return policy:
To initiate an exchange:
You must contact us via e-mail or call us as soon as possible. Please have your item number ready.
Without your item number your return cannot be processed.
If you want a replacement for a damaged item or wrong item shipped, please let us know. We will send a
replacement upon receiving the defective or wrong item. Damaged goods upon delivery must have a claim filed
with the shipping company.
If refund is desired, instead of replacement, follow all the steps above. After the item is received in the original condition it has been sent to you, we will be happy to issue a refund, MINUS original sh/h charge (which is never refundable) and minus 15% re-stocking charge. No exceptions.
We want your shopping experience to be a pleasant one and hope that we will develop a long lasting and
prosperous business relationship.
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FEEDBACK
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DEAR BUYERS! WE ALWAYS LEAVE THE SAME FEEDBACK IN RETURN ONLY. IF YOUR ARE ABOUT TO LEAVE US NEGATIVE FEEDBACK, PLEASE, CONTACT US. WE'LL TRY TO MAKE YOUR EBAY EXPERIENCE WITH US POSITIVE IN EVERY POSSIBLE WAY. NEGATIVE FEEDBACK TO EACH OTHER SHOULD BE THE VERY LAST RESORT WE BELIEVE.
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Thanks for your time and the bid!
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