FAQ - FREQUENTLY ASKED QUESTIONS
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Fragrance
Inquiries |
How can you offer the products at such low prices?
We have a great purchasing power which enables to purchase
fragrance in a huge volume at huge discounts. In addition to our very
low profit margin, our automated computerized system enables us to keep
our overhead low and pass our savings on to our customers.
What are Testers or
Unboxed items?
Testers are what you see on the department store counters for customers
to try out. Most of the fragrance companies make testers to promote
their products. Depending on the manufacturer, testers may come in a
plain white, brown or no box at all. It may also come with or without a
cap (lid). It may also have printed writing or a label with esteror
emonstrationon them. Since testers are made with the same content as
the retail boxed items, they are great way to enjoy the fragrance at
savings. If you never purchased testers before, try it! You will love
it.
Are you products 100% authentic?
We guarantee 100% authenticity on all the items we sell.
How can I keep my fragrance fresh for a
long time?
Avoid direct sunlight and extreme heat. Best if kept in a cool and dry
area. If you do not plan to use it for a while, it may be a good idea to
seal in a plastic bag inside the refrigerator.
What do your
abbreviations stand for?
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M |
Mens |
bl |
body lotion |
tst |
tester |
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W |
Womens |
bc |
body cream |
nib |
new in box |
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U |
Unisex |
gel |
bath & shower gel |
ub |
unboxed |
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edt |
eau de toilette |
bp |
body powder |
sh |
shampoo |
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edp |
eau de parfum |
bm |
body mist |
mini |
miniature |
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edc |
eau de cologne |
deo |
deodorant |
as |
after shave |
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col |
cologne |
deo stick |
deodorant stick |
ab |
after shave balm |
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| Check
Out Inquires |
Do I have to use your check out?
We strongly recommend using our check out for faster process. Our
Channel Advisor check out process is 100% secure. All of your personal
information will be confidential and will not sell or reveal your
information to any others. Our entire check out process through Channel
Advisor is protected by Secure Server Software (SSL) which protects and
secures your information.
How can I combine my orders?
If you use our check out system (not eBay), all the items you have
purchased will be in your shopping bag with combined S/H discounts. If
you do not see all the items in your shopping bag, please send us an
email.
Why isn my item marked paid on y eBaypage?
If you have paid using our check out system, it will not update your y
eBaypage information. eBay will not allow any other party to change or
modify eBay information.
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| Feedback
Inquiries |
Can you leave a feedback for me?
We are sorry but under no circumstances, we will initiate leaving
feedback. We will gladly and positively leave you feedback after
receiving ours.
Why would not leave me feedback first?
We had many customers in the past who used to abuse the feedback system
and threaten us with a negative feedback. We assure you that we will
leave you a well deserved feedback after you leave it for us.
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| Order
and Payment Inquiries |
What type of payment methods do you accept?
If you use our check out system, we can accept Visa, Master Card, and
Discover along with money order.
Will I be charged sales tax?
We will only charge sales tax if the shipment is being sent to Texas
Address. All the other states will not be charged tax.
Do you offer insurance?
Yes, we do offer insurance and we strongly recommend you purchase them.
Even though our shipping company will do their best to package the goods
well, the shipping courier can be pretty rough on the package. Please
note that unless you opt to insure, we will not be responsible for our
shipping courier roughness.
What if the item I am looking is not listed or out
of stock?
We receive our shipments frequently. Please check back with us in few
days.
Do you offer gift wrap service?
We currently do not offer gift wrap service but will be implanted in a
near future.
How much is S/H (domestic)?
The S/H will vary depending on an item. Please click on the item you
would like to purchase to find our s/h rate.
When will you charge my credit card?
Most of the credit card payments will be process immediately. If we have
a problem validating your charges, we will send you an email as soon as
possible.
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Order
Status Inquiries |
How can I check on the status of my order?
If you have registered with us when you have placed an order, you can
check the status by signing in and going to y Accountsection.
How do I get my tracking number?
You should receive a tracking number via email after we have processed
your order. If you didn receive our email, you can also locate your
tracking number at y Accountsection.
What if there is no tracking information with
carrier?
If your shipment is shipped out via USPS, they will not scan the package
until they have reached the destination. Please allow a couple more days
for the information and delivery status.
Can I adjust/modify my order?
As long as you have not sent us your payment, you can modify your order.
If your order has been processed, we are sorry but it will be too late
to modify.
Can I cancel my order?
Your bid is a contract. If you have won my auction, you will enter into
a legally binding contract to purchase the item from me. We would
appreciate it if you can make your best effort to complete the
transaction and to avoid receiving negative feedback and to avoid filing
FVF Warning with eBay.
Why did I receive payment reminder email?
According to our records, we still have not received your payment. If
you have made a payment, please send us an email along with your name,
address, Item number and the method you have used to send us payment.
Upon receipt of your email, we will verify your information and update
our system right away.
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| Shipping
Inquiries |
Do you offer
shipping discount on multiple item order?
Yes, we will gladly offer you shipping discount on multiple item order
as long as they are paid and shipped together to one location. Please
use our checkout system and it will automatically calculate your
shipping discount.
Do you ship internationally?
Yes, we do ship internationally but only to Canada, Europe, United
Kingdom, Australia, Mexico, Germany and Japan. However, we reserve
rights to deny any international shipment paid with credit cards.
Do you ship to APO/FPO addresses?
Yes, we do ship to APO/FPO addresses. Since the delivery confirmation is
not offered by USPS, we strongly suggest insuring your shipment. We will
not be responsible for any shipments lost in transit without insurance.
Can I choose my shipping methods?
Sorry but we leave all of our packaging and shipping methods to our
shipping company. Unless your order contains more 30 items, we will
select the best method for you.
Do you ship to a different address other than my
billing address?
Yes, we do ship to a different address other than your billing address.
However, to reduce the risk of fraudulent charges, we would need to have
the following documentation via email at
designerfragranceoutlet@yahoo.com.
a) Copy of your credit card (front and
back)
b) Copy of your picture id. (Driver
License preferred)
c) A Statement stating authorize
Designer Fragrance Outlet to ship my order to the following address:
(ship to address)/font>
d) A handwritten signature.
When will you ship my order?
Most of our orders paid are processed the next business day. We are
proud of our order processing time and we will continue to do our best
to process your order as quickly as possible.
When can I expect to receive my order?
You should expect to receive your order within 2 to 6 days.
What if I missed my delivery?
Please contact the shipping carrier with your tracking number and they
will be able to arrange for re-delivery.
Why did I only receive a partial order?
In order to process your order as quickly as possible, we have shipped
items that were in stock. You will only be charged for the items you
have received and the items you did not receive will automatically be
canceled. Since we restock our inventory constantly, please come back
and order again.
Can I pick up my order?
Sorry but our shipping company does not allow any pick up. (no
exceptions)
Can you use my carrier account number to ship?
Sorry but under no circumstances we will use your account number to
ship. All shipment charges must be prepaid.
Do you guarantee delivery by holiday?
We can only guarantee that we will process your order promptly. Please
check with the courier for holiday delivery deadline.
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| Returns/Exchange
Inquiries |
What is your return policy?
- You may return any unopened/unused item in its original condition
within 14 days. However, you must send us an email requesting for RA
(Return Authorization) number prior to returning it.
- Any merchandise not returned in
its original condition will be subject to 25% restocking fee or denial
in processing your return.
- We will not be responsible for
any shipping cost you incurred to return the product.
- In order to process your return
quickly, please provide information below with your return. If the
information is not included with your return, it will not be processed.
a) Return Authorization Number
(RA) ~ Absolutely required!
b) Name, address and phone
number
c) Email address (Very
important)
d) Your reason for returning
the merchandise.
- Please make sure to return the
package with a courier using tracking number. (UPS, FedEx, , USPS with
delivery confirmation, etc.) We will not be responsible for any returns
not received and failure to provide us with tracking number.
- Please contact us for return
address
What if my products are damaged?
If you have purchased the insurance and the shipment you have received
is damaged, please send us an email and we will file a claim with the
insurance company.
What if there is a shortage on my order?
Please notify us via email immediately with the order number or Item
number.
What if I received a wrong product?
Please notify us via email immediately with the order number or Item
number.
What if I never received my order?
Please obtain your tracking number from y Accountand contact the
courier.
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| International
Customers Inquiries |
Which Countries do you ship to?
We can only ship to Canada, Europe, United Kingdom, Australia, Mexico,
Germany and Japan. However, we reserve rights to deny any international
shipment paid with credit cards.
How much is International S/H?
The S/H will vary depending on an item. Please click on the item you
would like to purchase to find our s/h rate.
How do you ship international shipment?
Most of the international shipments will be shipped via USPS Airmail
except for Canada. All Canada shipments will be shipped via UPS
Standard.
How can I obtain tracking information?
USPS Airmail service does not offer any tracking information. If you
need to track your package, you must select Express Service.
Do you accept other currencies other than U.S.
Dollars?
Sorry but we can only accept currencies in U.S. Dollars.
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| Contact
Us |
How do I contact Designer Fragrance Outlet?
Please send email to designerfragranceoutlet@yahoo.com
When can I expect a reply to my email?
Though our response time will vary, we will make every effort to reply
back to you within 24 to 48 hours except for weekends and holidays.
Do you offer wholesale pricing?
Yes, please send us an email with the list of items you are interested
and upon agreement, I can list the auction for you
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