All Continental US shipping rates are posted in each auction.
Some of the shipping companies we use may require a physical address (PO Boxes can not always be accommodated by our shipping companies).
If expedited shipping is needed, please contact us with a full shipping address, the date the item is needed and any special instructions before payment is made. We will send the proper invoice and make the accommodations. We will only ship using our shipping services (no pick up attempts from shipping companies, or drop offs at shipping facilities will be allowed).
Shipping discounts, if available, are automatically calculated when two or more items are purchased. This discount does not apply to expedited packages.
For Canada, Alaska, Hawaii, APO/FPOs, Puerto Rico, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, and Palau there is an additional shipping charge. The shipping rate is determined based on weight of item, USPS standard shipping rates and a modest handling fee (packing materials and labor).
For all other international orders: The shipping rate is determined based on weight of item, USPS standard shipping rates and a modest handling fee (packing materials and labor). In very rare circumstances and depending on location, we may require shipping via registered mail and an additional fee will be added.
All international and non-Continental orders are shipped USPS AIRMAIL or UPS Standard for Canada, unless other arrangements are made. It will be our discretion on the selection of the carrier. We rarely make exceptions for surface shipping since we will not accept liability for lost or stolen packages shipped surface mail.
Our goal is to provide a pleasurable buying experience for all of our customers. Please feel free to contact us whenever there are questions about your order or our policies. We’ll be happy to discuss them with you.
When making arrangements to return or exchange an item, we should be contacted via email within 7 days of receiving your shipment. Whenever returning an item please be sure to include a copy of the packing slip and your RMA# (Return Merchandise Authorization Number).
Defective
If you cannot get an item to function, please be sure to read the description of the item. Though many of our items are functional, some are designed for display purposes only. If you cannot get an item to function as described please let us know. Because many of our products are replicas of antiques, some items may function differently than expected. We can typically provide a brief explanation of how the item works.
If you receive a defective item, please contact us via email within 7 days of receiving the item. We will make arrangements to send out a replacement or a replacement part. In your email, please be sure to reference the order # along with a description of the defect and pictures, if applicable (if you cannot email us pictures please let us know and we’ll make other arrangements). If we do not require an inspection, we will email you a return label and instructions. If you do not want the item replaced please reference the policy below about no longer wanting an item.
In some circumstances an inspection will be required. If this is the case, we will let you know the timeliest and most cost-effective manner (carrier and class) to ship the item back to us and the cost of that shipping. If, after inspection, the item is found to be defective, we will ship out a replacement and refund the amount that we quoted for the cost of return shipping (if you choose to use a different method of shipping than recommended we will not cover the cost difference). If the item is not found be defective and to be as described, we will not refund the cost of returning the item and assume that you no longer want the product. Please reference the policy below about items that you no longer want.
Damaged
Email us within 7 days of receiving your shipment if an item arrives damaged. Be sure to describe the damage, reference your order #, and, if applicable, include pictures of the packing materials and damage to the product (if emailing us pictures is not possible, please let us know and we will make other arrangements). We will file a claim with the carrier and make arrangements for sending a replacement. Do not dispose of the damaged item or the packing materials until you are notified that the claims process is complete. We reserve the right to replace damaged items. If you do not want the item replaced, please reference the policy below about no longer wanting an item.
Lost or Stolen Items
If you think that your item has been lost or stolen, please contact us immediately via email. Be sure to reference your order # and tracking information. We will make arrangements to file a claim on your behalf and send out a replacement.
Once picked up from our facility, UPS will typically deliver domestic shipments within 6 business days. Please check the tracking information sent to you in your Order Shipped email if you are unsure of where your package is in transit. Their website will usually provide detailed information about the status of your package.
USPS shipments typically arrive within 10 days domestically (14 days internationally) though we are required to wait 30 days (45 days internationally) to file a claim for lost shipments. If the typical arrival time has expired please check with your local Post Office. The shipment is most likely waiting for you there. The Delivery Confirmation Number (for international shipments a Customs Form Number) typically only provides the shipment delivery date and is not indicative of the progress of your package.
No Longer Want an Item
If you no longer want a product, returns are accepted unless otherwise stated in the product’s description. We must be contacted via email within 30 days of receiving the product(s) with the order # and the reason for the return. Arrangements for defective or damaged products you do not want replaced need to be initiated within 7 days of the delivery date. We will provide you with an RMA # which is to be included on a copy of the packing slip along with the product you are returning. The cost of the item will be refunded, less 15%. Shipping and handling charges and the cost of returning the item will not be refunded. The item must be returned unused and in the same condition it left our warehouse (tracking or delivery confirmation along with insurance is recommended). Once the item arrives back at our warehouse, please allow 2 weeks for processing.
We respect that our products are sometimes used during holidays or events (birthdays, retirement parties, etc.) that make our deadlines impractical. We will address those requests on a case by case basis. In the same practical spirit, we reserve the right to refuse returns that have a high likelihood of having been used for a holiday or event (for example: returning costume items the week after Halloween). We will also address these on a case by case basis. Please do not return items without an RMA #.
