Established in 1981,we carry more than 10 Million pieces in over 200,000 different patterns. A 12,000 sq. ft. showroom is part of our 300,000 sq. ft. warehouse facility. At Replacements, LTD., "we replace the irreplaceable" - One thing that cannot be replaced is customer satisfaction and we strive to provide 5 STAR SERVICE. Our Online Auctions team is available and dedicated to help you with any questions relating to our merchandise or an order that has been placed. We stand behind the items we sell and we do our best to quickly resolve any concerns that may come up - all we need is for you to contact us. Replacements offers a generous Return/Exchange policy. Please feel free to contact us and receive the 5 Star Service you deserve.

• "Standard" - your carrier will likely get this to you in about 10-14 days from when your payment cleared.
• Handling Time: We package your order with the very greatest of care to ensure that it gets to you in perfect condition. Depending upon order size, this typically takes about 3 days. We ship every business day!
• We ship orders Monday through Friday.
• We cannot ship to Canadian or International P.O. Boxes.
• Our shipping and handling charges for Canadian and International orders do not include taxes, duties or brokerage fees. These fees will be the responsibility of the recipient.
• Expedited Shipping not available to Alaska, Hawaii, USA Territories, or Canada.

SHIPPING AND HANDLING CHARTS

TERMS & CONDITIONS

• If you are not completely satisfied with the quality of any merchandise you receive or the item was not as described, we will gladly refund your payment in full, less handling charges, for those pieces returned within 30 days (except for merchandise sold "as is"). We reserve the right to charge a restocking fee on returned pieces.
• We are happy to combine unpaid auction wins within a 3 day period. We are unable to hold items indefinitely.
• Note: our checkout, warehouse packing, and paypal payment systems only work for combined shipping when you make only ONE payment. We cannot accept multiple payments and then ship all the items together.
• If a stock discrepancy prevents fulfillment, we will offer either a refund or a reasonable substitue for any pieces we can not fulfill.
• We accept eBay approved payment methods.

FAQ

• I cannot complete your "Checkout"...
• Can I combine my auctions?
• Can I come in to your showroom to pick up my items?
• I emailed you this morning, but I haven't heard back from you.
• Can I return my item?
• Who is responsible for brokerage fees/taxes/duties on my shipment? I know my order is valued at $1000.00, but will you mark it as $100.00 value on the customs paperwork?
• How do I contact you?

I cannot complete your "Checkout"...
If you are experiencing problems with completing Checkout you may pay directly through Paypal (which will delay the processing of your order) or call us with your credit card details. Back to FAQ's

Can I combine my auctions?
We are happy to combine unpaid auction and store item wins within a 3 day period, but we are unable to hold items indefinitely. All eBay invoices not paid for within 10 days of the initial purchase date will be cancelled and the merchandise returned to inventory. Back to FAQ's

Can I come in to your showroom to pick up my items?
Sure! Please complete checkout and allow 1 business day to ensure your order is ready. Back to FAQ's

I emailed you this morning, but I still haven't heard back from you.
We typically answer all emails within 1 business day. It may be that your SPAM folder is intercepting our mail. If your email was sent through the eBay my message system you should be able to find our response there. Back to FAQ's

Can I return my item?
Yes. If you are not completely satisfied with the quality of the merchandise you received or the item was not as described, we will gladly refund the total of your auction, less any handling charges. All items must be returned within 30 days of delivery. The only exception to this will be for items that are sold "as is". This will be noted in the item description and will not be refundable. We reserve the right to charge a 15% restocking fee on all returned items. Back to FAQ's

Who is responsible for brokerage fees/taxes/duties on my shipment? I know my order is valued at $1000.00, but will you mark it as $100.00 value on the customs paperwork?
The bidder is responsible for paying any brokerage fees, duties or taxes on international orders. We must fully comply with all regulations set forth by our carriers and by customs. We will not falsify any information on customs/carrier paperwork. Back to FAQ's

How do I contact you?
eBay guidelines require that all questions between sellers and potential buyers be sent through the eBay message system. Back to FAQ's