Here at River Country Store our number ONE priority is you the customer and your happiness with your purchase from us. We strive to always give you the 5 Star treatment you deserve. We pledge to you to always remember our roots and that without great customers like you we would not be here today or if the future.
We consistently strive to bring you the best products for the best price around. We currently specialize in home, garden, pet, above ground pools, and BBQ supplies and accessories.
We are your Independently Owned and Authorized Retailer of great products from quality manufactures such as “Ferry Morse”, Vet Ventures”, “K & H Manufacturing” , “Intex” , “Old Smokey” , “P3 International” , “ShowerTEK” and various other small wholesale manufacturing companies, including our own line of BBQ/Smoker thermometers.
All the products that we sell and brand new straight from our suppliers/manufacture and are back a 100% by them and us and come with their full warranties. Unlike our competitors we do not re-sell customer returns as new. Most of the returns to our company are either directly returned back to the manufacture or donated to local and regional fundraisers. This way you can be assured that your products are truly brand new and not a return that someone else already used once or twice and sent it back
If you are unable to find what you are looking for either at our site or someone else please let us know. We will research the item for you and work with you to find it and at a price you can afford.
Sincerely,
River Country
Our Return Policy:
All of the products we sell are “Brand New” straight from our suppliers and are 100% backed by their complete manufactures warranties. Unfortunately, as we all know sometimes products don’t work, even right out of the factory or for some reason the product just meet your needs.
If there is a problem please contact us either my phone at 218-263-8741 or by e-mail within 30 days of receiving and inspecting your order. We will work with you and provide you a Return Item Number (RIN) so we both can track your return and process your claim quickly and efficiently. Please note that no returns will be accepted without a Return Item Number.
All Returns must include all original packaging, parts, accessories, owners’ manuals/instructions, etc to be considered for a full refund.
**Below are Situation Specific Policies:**
Defective Items:
If your product arrives defective or quits working within the first few days please contact us immediately. We will either exchange your item, or provide direct contact information for you to the manufacturer. Some of our suppliers prefer to work directly with the customer so we can eliminate the middleman to resolve the issue faster.
Damaged Items:
If your product arrives and there is notable damage to the shipping box have your delivery person note the damage and notify us immediately so all proper paper work and claims can be processed. Once claims are processed a new replacement will be sent to you.
Unwanted/Unused Item:
If you purchase an item and discover that it is not exactly what you thought it would be or for some reason does not meet your desired need please contact us within 5 days of receiving your item. We will work with you regarding different options and how to go about returning the item. Please note that you will be responsible for return shipping of the product and we will refund your original purchase price less original shipping, once the item has been returned and inspected. Please note, that for any product shipped under our Free Shipping Offer we will reduce the original price by 20% to cover our original shipping charge and restocking of the item.
Shipping Policy:
(USA): including APO/FPO (Free Shipping Offer)
We include shipping in the total cost of each item so you know exactly what you are paying for each item. We do not believe in companies that over charge shipping and try to break it out so as to confuse you the buyer as to what you are actually paying. We ship using common carriers, typically USPS or UPS, depending on the size, weight, and value of the shipment. We will always select the safest, fastest, and most cost effective method to ship your purchase. We will forward you a tracking number as soon it become available and most shipments are made the same or next day after purchase, excluding weekends and holidays.
**Please note that the carrier/shipping service stated in each listing may change if you purchase more then one item**
Special Shipping/Delivery:
If you would require special shipping instructions, ie delivery to different address or prefer one method over another for your purchase, ie prefer USPS priority instead of UPS or vice verse please let us know as you will be responsible if there are any additional charges.
Shipping (HI/AK)
Items shipped via UPS to the continental US will usually be shipped USPS due to cost and time for efficient delivery.
Shipping International:
We ship Worldwide. Please contact us prior to payment so we may quote you an actual shipping cost. For products that we offer free USA shipping we will deduct the average US shipping from the International rate so you get a true shipping rate for your destination. For example you purchase a product that typically cost $10 to ship in the USA and we offer free shipping and the International Shipping charge is $30 to your country we will deduct what we would have paid for USA and only give you the difference, in this case we would only charge you the additional $20.00.
**It is the buyer’s responsibility to check with their local authorities about the rules and regulations and about all custom and brokerage fees, duties, taxes, and restrictions that are imposed on good imported into your country. Please note that all the additional fees above our shipping are the buyer’s responsibility. If for any reason once your package arrives and you refuse delivery because of high customs or brokerage fees, duties or taxes imposed we will have to pay them for you, pay for the return shipping or abandon the package. All the additional costs incurred by us will be charged back to you or reduced from your refund. **
The chart below outlines shipping times and the various costs for International shipments. Please note that shipping time and fees vary by location.
|
United States Postal Service |
UPS Standard |
UPS Expedited |
| Time in Transit |
6 to 11 Working days Priority mail
1-4 weeks First Class mail International |
3 - 7 Working Days |
2-3 Working Days |
| Tracking ability |
Limited |
Full |
Full |
| Insurance |
None |
Included |
Included |
| Duty |
Varies by product and county, typically 5 -10% |
Entry Prep
(Brokerage Fee) |
| Value |
Fee |
| $0 - $19.99 |
Free |
| $20.00 and up |
$5 -$8 | |
| Value |
Fee |
| $0 - 19.99 |
Free |
| $20 - $200 |
$10.00 |
| $201 and up |
10 - 15% | |
Included |
| Bond |
Included |
Included |
Approximately $6.00 |
| COD |
Included |
Included |
Approximately $5.00 |
| Total Landed Cost |
Shipping
$5-$8 Brokerage Fees
Taxes and Duty |
Shipping
$10 Brokerage Fees (under $200)
Taxes and Duty |
Shipping
$11 COD and Bond
Taxes and Duty
|
Multi-purchase Discounts:
If you are purchasing between 3 and 5 items under our free shipping offer please contact us before paying as we will apply a discount (typically 3-5%) to your order total. If you are purchasing more the 5 items under the free shipping offer at one time please contact us before hand for special bulk/distributor shipping discounts.
Warranty:
All of the products we sell are brand new and are backed 100% by us and the man factor and come with their full warranties. Most warranty claims after your initial purchase are handled directly with the manufacture so they can you provide you with the quickest and most efficient resolution to your problem. We will always work with you and the manufacture to get your issues resolved.
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