Contact info@ikesound.com for
a RMA # or any other return questions
New
Product Warranty
We offer a one-year warranty on all products***.
The warranty is provided through Ikesound.com.
Note that in all circumstances, our warranty will
be voided if:
There is evidence of improper installation, including
but not limited to: reversed polarity and dangerously low impedances.
There is evidence of water damage.
There is evidence of physical abuse including
but not limited to cracked cones or baskets, torn surround, scratched
faceplates, scratched covers or shrouds. Any item damaged in transit
should be reported as soon as received. Please read each listing's description for our warranty.
We reserve the right to ask for written proof
of professional installation.
There is evidence of misuse including accidental
or intentional abuse. This includes but may not be limited to
driving an amplifier into clipping, or pushing a subwoofer at
constant high volumes.
There is evidence of previous repair by another
repair center other than ikesound.com
There is no record of purchase from ikesound.com.
We will do our best to look for your sales information, but ultimately
it is your responsibility to retain your sales receipt.
Return
Policy for all manufacturers:
No returns
will be accepted without a return authorization. Please email
info@ikesound.com to obtain a return authorization number. NOTE: Any return that
does not have a return authorization number written on the outside
of the package will not be accepted. We only ship to the address
we have on file. Ikesound.com has the sole discretion as to what
is warrantied. Also Ikesound.com is not responsible for any shipping
charges. It is our intention to keep you, the customer happy.
With that in mind, we will do our best to repair or exchange the
item sent back to us in good faith.
For returns made 14 days from date of receipt,
payment will be refunded less shipping and handling if listing shows shipping and handling, or 10% of the item's price if the listing is free shipping. (not to exceed $19.99) if a refund
is requested . The item has to be complete in order to receive a refund.
If an item is found defective within 14 days, the customer does
not have to pay the $39 return fee to receive the replacement
unit.
After 14 days
from your receipt date, defective items may be repaired or replaced
at Ikesound's discretion (*** Except Alpine products, which are
only repaired***.) The customer pays $39 return fee, which covers
shipping, handling and insurance back to them.
Testing
Please note that our technicians will test all
returned products to determine the nature of the defect or if
the item is defective at all. If an item is returned as defective,
and after testing it is deemed to have been in good working order,
the item will be returned to the customer as it was received.
The $39 return fee is non-refundable. Please test the defective
item(s) prior to sending the item back for warranty service. This
will save you time and money.
Miscellaneous
Shipments made in error by Ikesound will be recalled
at Ikesound's expense by use of a call tag, or by refunding the
actual cost of a ground shipment back to our warehouse to the
customer. We will not pay for expedited shipping. Shipments that
are returned to us as undeliverable to the address given by the
customer will be reshipped at customer's expense. Credit will
be given to customer upon return LESS THE SHIPPING AND HANDLING
originally paid.
In the event of a theft or damage during shipping,
you are advised to hold any evidence on your property until a
claim has been placed with the freight company. If the evidence
of a theft has been tampered with, all claims will be cancelled
and Ikesound will not be responsible for the replacement of the
item.
Refurbished
Product Warranty
All refurbished
product hold a 90-day warranty with us here at ikesound. The return
fee is also $39.00 and all instructions on returning the refurbished
product still apply
)
)
)
)
)
)
