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Hello ~ My name is Leslie
and most likely you will be working with me throughout your transactions
with StarFramers. This page is here to tell you about how we
conduct our business so you know exactly what to expect when you purchase
something from us.
For a larger selection of
photos and posters, please visit us at our website
What we sell:
Posters (Framed & Unframed)
Photos (Framed, Framed & Matted, & Unframed)
Photo Enlargements (Framed, Framed & Matted, & Unframed)
Where we sell:
Our own Website
eBay Store:
http://stores.ebay.com/StarFramersInc
eBay Auctions: New auctions are started every day.
Customer service thoughts:
Customer service is very important to us. We are always polite,
professional and courteous with everyone. If you have a question
about any of our photos or posters or about our company please send me an
email at info@starframers.com
and I will answer it promptly. All questions are answered within the
same business day and usually within an hour Monday - Friday.
How we process your order:
When we receive an order from you I take a look to see if you are also
bidding on any of our auctions. If you are then I wait until the
auction is over before I send you an invoice so you can take advantage of
our combined shipping.
If you paid by check, you will receive an email letting you know that you
check has been received and your item will ship once the check has
cleared.
How we pack your order:
All orders include a detailed packing slip/invoice so that you can
keep track of your eBay purchases.
8x10 & 11x14 Photos are put into a poly bag, and then are placed in a rigi
mailer. All rigi mailers are stamped with PHOTOGRAPHS - DO NOT BEND,
so that your postman doesn't damage your purchase.
Posters, 12x16 Photos, 16x20 Photos, and 20x24 Photos are shipped rolled in a sturdy
tube. Items are wrapped in soft paper before being place in a tube.
Bubble wrap is used on each side of the poster so that it can't move
of be damaged inside the tube.
How we ship:
(Unless explicitly stated in the listing)
Items under 13 ounces are mailed via USPS First Class Mail
Items over 13 ounces are mailed via USPS Priority Mail
How we follow-up:
You will receive an email when your item ships giving you detailed
information about what you ordered and the method in which the item was
mailed.
Additional
Details:
Framing:
- We can custom frame all
of our photos. If you would like an item framed, send us an email and
we will add the framed photo/poster to the store for you
Shipping &
Tax:
- Flat rate shipping costs are
stated in auction listings
- Discount shipping
is available when purchasing multiple items in the same order
- 7.75% tax will be added to
orders shipped to California
- We Ship WorldWide
Payment Options:
United States:
- PayPal - (ebay@starframers.com)
- Money Orders
- Personal or Business Checks
(if paying by check, order will be processed when your check has cleared)
WorldWide:
- PayPal - (our paypal address is -
ebay@starframers.com)
- International Postal Money Orders in US Dollars (The money order
will be pink)
- No checks are accepted from International customers
Address:
StarFramers, Inc - eBay Sales
63 Via Pico Plaza
#332
San Clemente, CA 92672
Enlargements:
- Most of our pictures are
available in the following sizes
- 8 x 10 Glossy $5.99
- 11 x 14 Glossy $11.99
- 12
x 16 Matte $14.99
- 16 x 20 Matte $19.99
- 20 x 24 Matte $29.99
- If you don't see the size you
would like, just send us an email and if available, we will add it to
the store for you
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Elvis Presley |
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