Shipping Policy Frequently Asked Questions or FAQ's
Q: What Shipping Methods do you offer Domestically?
A: We offer USPS First Class, Priority Mail, and Express
Mail services. UPS Ground 3 Day select, 2nd Day Air and Overnight.
Q: Do You Ship media mail?
A: None of our items we sell qualify as media, so therefore
we do not offer it.
Q: Parcel Post is much less expensive why won't you offer it to
your customers?
A: Bottom Line Service, Parcel post is extremely slow and
undependable while offering it may save our customers money the extended delays
and customers expecting it to be as fast as first class outweigh the savings.
Q: What Shipping Methods do you offer Internationally?
A: Because of customs and brokerage fees UPS is not offered
Internationally. We offer First Class International, Priority Mail international
and Express mail International. any items valued over $50 or 4 pounds will not
be eligible for First Class International.
Q: Will you lower the value on the customs forms so we can save
on import taxes?
A: We have no control over the taxing agencies for
international destinations, USPS regulations do not allow falsification of
customs forms, we declare actual value for insurance and the afore mentioned
regulation. We are regular known shippers to many countries and for us to be
able to continue this we follow the rules.
Q: Why does shipping cost so much?
A: We Charge the Actual Rate + $1.50 - $2.50 Domestic $2.00
- $3.00 International for the full order this covers cost of insurance and
packaging, our handling charge does not increase as the order gets larger. For
our Amazon.com customers may see a slightly larger shipping fee due to the
Amazon shipping structure and Amazons backend fee charged to sellers for
shipping collected.
Q: If I order today will you ship today?
A: Yes and no, if an order arrives to us before 12 noon
Pacific time on our scheduled shipping days of Monday, Wednesday and Friday your
order will most likely ship the same day, if your order misses this time it will
ship the following shipping day. Express mail items will ship same day if
received before noon Pacific time. Amazon customers selecting Expedited will be
shipped no later than the following business day, there is no express service
for Amazon orders all expedited shipping is Priority Mail.
Q: I received the wrong item what can I do?
A: We strive to get things right 100% of the time,
unfortunately sometimes we make an error packing an order. What we do is make it right,
that is our promise and the way we do business, contacting us VIA Telephone or
e-mail will usually take care of the issue we answer all e-mails and queries
about orders. Again while we work hard to be error free it does happen
occasionally and by you contacting us helps us #1 correct the problem you have
and #2 helps us better serve you and all of our customers in the future.
Q: I ordered an Item and received a shipping notification the
same day yet it has been a week where is my item?
A: Shipping times can vary wildly depending on
destinations, average times for First Class Domestic USA within the 48 states is
2-5 days delays can happen up to 15 days however, we do use Delivery
confirmation on all packages and you will receive this number with your shipping
notification, it can sometimes be tracked it is not considered a tracking number
but it does make a great too for us to help you track your item down if it gets
hung up somewhere. Please contact us if your item has been delayed over 7
days we can at 15 days file for lost package. Priority Mail falls under the same
rules as First class, Express mail should be delivered the next day and is the
only guaranteed service with USPS. As for UPS all service times are Guaranteed.
A: For international buyers delivery times are usually
twice as long as domestic US shipments. Delays can occur for many reasons
including customs delays, No service has a Guaranteed delivery time. Lost
packages cannot be investigated internationally to most countries until 30 days
have passed. Some countries such as Italy have a 45 day rule. We will only ship
items with a $50 value or more Priority Mail because of traceability and
insurance.
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