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Terms
and Conditions of Sale:
We reserve the right to change or discontinue any
product, prices, or other content listed on this
site. We apologize for any inconvenience this might
cause.
By bidding on / purchasing an item, you are noting
your acceptance of the following terms and conditions:
Payment Information
Payment is acceptable via Visa/MasterCard, Discover, American Express
and the West Marine credit card. Sorry, we do not accept personal checks,
money orders, or CODs.
 
You will receive e-mail instructions within one day of the end of the
auction with a link that will allow you to complete your transaction.
Please be aware that after 7 days, your checkout link will automatically be disabled, and your item possibly resold. If you are unable to complete this transaction within the 7 day window, please contact customer service through our
web form.
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Shipping Charges
We ship items worldwide, provided they are not hazardous
materials or forbidden by law. All orders are shipped
via Ground shipping within the 48 contiguous States
and only via Express shipping to Alaska and Hawaii.
Express shipping is optional to the 48 contiguous
states. Shipping and handling charges vary by product
and are detailed in each listing's item description.
Please refer to individual listings to find applicable
shipping and handling charges. At time of checkout,
you will be prompted to select desired shipping method
- Ground or Express Shipping. The appropriate charges
will then be automatically added to your order. We
can only combine shipping for multiple items that
are purchased from a single listing. Unfortunately,
multiple items from multiple listings cannot be combined
in checkout or in shipping at this time. All items
will be shipped to winning bidders; we do not have
the ability to do customer pick-ups from our location.
Seller is responsible for loss or damage that occurs
during shipping, and any related insurance cost is
included in the shipping and handling charge.
HAZARDOUS ITEMS: Hazardous or Toxic items such as paint, flares, fire extinguishers, batteries, epoxies, compressed gas and some cleaners cannot be shipped to international destinations.
TRUCK FREIGHT: For heavy or oversized items, defined as anything over 150 lb or having a combined length and girth over 130 inches. These items are not available for shipping outside the continental US.
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Sales Tax
Sales Tax is additional and is added to your order
total during checkout. Sales tax will be charged
or West Marine will apply sales tax during checkout
for all sales. State and local taxes will be applied
to the final purchase price based on the delivery
address. Note that taxes are based on order total,
including shipping charges. DO NOT BID IF YOU OBJECT
TO PAYING SALES TAX.
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Order Processing
Within a day of the auction closing, you will receive an email from West
Marine which will provide a link for you to pay and provide your shipping
address. Once you have placed your order you will receive a confirmation
of your order via email containing the product name and number, and total
cost. Orders will ship within four business days after you receive an
Order Confirmation email.
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Shipment Tracking
Upon shipment, you will receive a Shipping Confirmation email, which
will include your Shipment Tracking Number. You can use this number to
track the status of your package online.
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Returns Policy
All auction sales are subject to the same NO HASSLE GUARANTEE of all
West Marine products. If, for any reason, you are dissatisfied with
any purchase, for any reason, simply return it to us. We’ll repair
or replace the item, credit your account, or send you a prompt refund.
West Marine is not able to offer any warranty beyond what the manufacturer
may offer. In the unlikely event that
you receive the incorrect product, or your product is damaged in shipping,
please use our Web Form, to contact customer service and arrange for
an exchange.
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Liability Limit
In no event shall West Marine, its subsidiaries, affiliates, or suppliers
be liable for any special, direct, indirect, incidental or consequential
damages arising out of or in connection with the products or bids placed
on eBay, eBay's services of these terms and conditions (however arising,
including negligence), including lost profits, whether or not the possibility
of such damages was, or could have been, known. The liability of West
Marine, Inc., its subsidiaries, affiliates, and suppliers, and the respective
employees, to you or any third parties in any circumstance is limited
to the greater of (a) the amount paid by you for the product purchased
hereunder, and (b) $100.
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Customer Service
- Please be sure to read the title and entire description carefully; most of the time you can find the answer in the title or description
- Most questions can be answered immediately through our FAQ page
- If you still need to contact our customer service directly, please submit your inquiry by using our Web Form
- We only respond to inquiries submitted through our web form
- Our customer service hours are 9 am - 6pm EST Monday through Friday. You may expect to receive a response to your inquiry within 48 hours
For international customer service inquiries, please call the following toll free numbers:
Australia 1 800 143 404
Belgium 0800-7-4850
Bermuda 1-888 809 5323
Brazil 0 800 891 3707
Canada (English) 1 800 BOATING
Canada (French) [Quebec Only] 800-371-9173
Chile 1230 020 8778
France 0800 90 8430
Germany 0800 100 6696
Hong Kong 800 90 3436
Japan 0066 33 801108
Mexico 001 888 325 2523
Netherlands 0800 0224073
New Zealand 0800 445 635
Switzerland (French) 0800 89 1034
Switzerland (German) 0800 89 1035
United Kingdom 0800 895473
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Have
questions?
See
our FAQ
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